Solutions Engineer

Profile

What We’re Looking For:

Are you ready to join a company that’s transforming the education landscape? At edX, we provide a platform that allows our College, University, and Business partners to serve world-class educational content to everyone, everywhere. Our customers are individual learners from around the world; our College, University, and Business partners who provide courses on our platform; and enterprise businesses who provide access to edX content to their workforce. As we continue to grow, we’re investing in operational excellence across the business. Your contributions on the IT team will help create a solid foundation of technology and data for executing our business vision and bringing education to learners across the world.

As Salesforce Solutions Engineer, you will be part of the Business Systems team, designing and implementing Salesforce solutions to support edX go-to-market initiatives. You will build deep relationships with your stakeholders to understand both their processes and how their processes fit into the enterprise context. You will work cross-functionally with a team to analyze business requirements, conduct research, develop and test prototypes, and implement enterprise-level best practices and solutions. You will play a critical role in helping edX Enterprise functions operate efficiently and effectively in Salesforce and adjacent business systems.

Responsibilities Include, But Are Not Limited To:

Be part of the Business Systems team reporting to Manager of Business Systems

Play a critical role in partnering with Sales, Marketing, Success, Product, Legal, and Finance teams to drive solution building, helping edX Enterprise functions operate efficiently and effectively

Develop business process improvement solutions in alignment with IT strategy and architecture

Conduct project planning, business analysis, process design, solution development, and ongoing support for Salesforce, which involves coordination and collaboration with both in-house Architects and outsourced consultants

Manage user onboarding and offboarding for Salesforce and adjacent business systems

Monitor integration health for key Quote to Cash workflows and troubleshoot issues as appropriate

Build a deep understanding of company business processes, from the team level to the enterprise level, conducting documentation along the way

Things That Should Be In Your Background:

3 years of working on designing and implementing Salesforce solutions for Sales teams

2 years of business analysis experience

demonstrable skills in QA and troubleshooting

big picture outlook combined with high attention to technical detail

strong business/commercial acumen

a keen curiosity and ability to discover what constitutes a good user experience

experience working in an Agile environment

Other Attributes That Will Help You In This Role:

Experience with Salesforce CPQ

Experience with process automation (e.g. process builders, flows)

Experience with integration systems (e.g. Celigo, Zapier)

Experience leading project teams and managing business stakeholders

Experience using Atlassian suite of tools for project management and documentation (i.e. Jira and Confluence)

Experience using a process mapping and diagram tool such as Lucidchart

One or more Salesforce certifications (e.g. Administrator, Advanced Administrator)

Experience working as system administrator at different companies

Experience leveraging Lightning UI and related modern feature sets to deliver value

Experience as a key contributor in Salesforce transformation initiatives (e.g. migrating from Classic to Lightning, consolidating process automations)

About edX

edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we’ve brought together more than 38 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we’re not stopping there—as a global nonprofit, we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.

About 2U, Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance, disability and 401(k)

Unlimited snacks and drinks

Generous paid leave policies including unlimited PTO

Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

In Colorado, the anticipated base salary for this role is $75,000.00 with potential bonus eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Company info

2U, Inc
Website : http://2u.com