Share360 Assist Team- Solutions Engineer in Cary United States of America Siemens Healthineers

Profile

Provide an exceptional
customer experience to Share360 customers in hospitals, trauma centers,
emergency departments, stroke centers, pediatric hospitals, and outpatient
centers. This
individual will coordinate the resources and activities within the service
organization to ensure the customer experiences the full benefit of products
and services available to them while reducing potential conflicts of the
collaboration activities. Act as the primary point of contact for select customers engaging in formal
collaboration activities with Siemens Healthineers to respond
to/facilitate customer needs to the appropriate department or resource within
Siemens Healthineers. Support internal
and external customers by providing information, while giving efficient and
courteous service, participating in investigating and resolving semi-complex
problems and supporting order tracking, dispatching and schedulingResponsibilities:Responsible for customer satisfaction
by demonstrating proactive attitude and actions to expedite service requests,
creating an ownership culture by following through on the customer’s issues
until completely resolved.Work closely with cross-functional
teams to ensure the customer experience is flawlessFacilitate cross-functional awareness
between internal stakeholders to minimize unintended conflicts or negative
impacts on customer onboarding, operations or research.Ability to compile and present monthly
reporting of problems, utilization, service history, and updates/maintenance to
demonstrate value of service. Provide general technical support for
functional issues with the eVO tablet and mButler software.Required Knowledge/Skills, Education, and
Experience:MUST have Siemens Experience.Excellent presentation and
communication skills along with effective problem solving skills and ability to
work collaboratively in a team environment required.Customer oriented and highly motivated
team player with the ability to analyze complex problems and the ability to
identify priorities and derive/decide the necessary action plans.Ability to multi-task and prioritize
based on impact and criticality of customer issue.Must be knowledgeable of
internal service processes and operations.Must have excellent
organizational skills with an ability to prioritize tasks and efficiently
manage time.Demonstrated skills in managing
customer relationshipsConfident working in cross-functional
teamsExperience using analytical tools such
as Excel to develop reports.Project management skills.Preferred Knowledge/Skills, Education, and
Experience:Experience in a high volume
customer service environment, as well as in a technical support center
operations experience preferred.Proficient hands-on knowledge
of SAP preferred.Knowledge of Siemens Healthineers
service operations is beneficial.BS/BA in related
discipline, or advanced degree, where required, or equivalent combination of
education and experience.   Key Working Relationships:Primarily
intra-organizational contacts and external contacts. Provide general guidance
or train support and/or professional staff. Organization: Siemens HealthineersCompany: Siemens Medical Solutions USA, Inc.Experience Level: Experienced ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here.,qualifications:UNAVAILABLE,responsibilities:UNAVAILABLE,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2020-05-11T00:00:00 0000,employmentType:UNAVAILABLE,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-05-11T20:22:30.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Siemens,sameAs:https://jobs.siemens.com},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Cary,addressRegion:North Carolina,streetAddress:UNAVAILABLE,postalCode:27511,addressCountry:United States of America}}}

Company info

Siemens Medical Solutions USA, Inc
Website : https://usa.healthcare.siemens.com/