Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Colorado Springs, CO
View more jobs in Colorado

Job Details

Lead Genesys Cloud Engineer Remote

Company name
Humana Inc.

Location
Colorado Springs, CO, United States

Employment Type
Full-Time

Industry
It, Sciences, Engineering

Posted on
Nov 20, 2020

Apply for this job






Profile

Job Information

Humana

Lead Genesys Cloud Engineer (Remote)

in

Colorado Springs

Colorado

Description

The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.

Responsibilities

Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation

Designs and develops solutions using Genesys PureCloud platform

Work with business analyst and technical leads to develop customer experience center platform requirements

Responsible for development, tests/debug programs, and maintains/supports deployed interfaces

Adhere development practices and coding principles

Perform Proof of concepts as needed

Required Qualifications

Bachelor's degree in Computer Science or related field

Minimum of 3 years of coding/development experience in Contact center platforms

Strong 'Hands-on' Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform

Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect

Strong programming experience with implementing API/Web Services

Strong programming skills

Database knowledge pertaining to SQL and MongoDB will be considered a plus

Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)

Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic

Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation

Preferred Qualifications

Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.

Additional Information

#Cloud

#LI Remote

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com

Similar Jobs:
Developer Engineer Platform Art - Remote
Location : Colorado Springs, CO
Job Information Humana Developer Engineer Platform Art - Remote in Colorado Springs Colorado Description The DevOps Engineer enables the automation of software code deployment by eliminating functional silos existing between devel...
Job Information Humana Senior Data Engineer (Call Center Data Engineering Experience) in Colorado Springs Colorado Description The Senior Data Engineer Designs, builds, and maintains data processing architectures and solutions ena...
DevOps Engineer - Remote
Location : Colorado Springs, CO
Job Information Humana DevOps Engineer - Remote in Colorado Springs Colorado Description The DevOps Engineer enables the automation of software code deployment by eliminating functional silos existing between development and produ...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EngineeringCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EngineeringCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 EngineeringCrossing - All rights reserved. 21 192