Technical Support Engineer I

Profile

,AnswerValue:Responsibilities:\u003cbr/\u003e• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.\u003cbr/\u003e• Technical Support Engineer Representative for TMEA Products which include ANTARES, MERCURY, ORION, and ZETA.\u003cbr/\u003e• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.\u003cbr/\u003e• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.\u003cbr/\u003e• May be involved in customer installation and training.\u003cbr/\u003e• Provides support to customer / users where the product is highly technical or sophisticated in nature.\u003cbr/\u003e• Provides technical information and assistance regarding new systems or changes / modifications / upgrades to existing systems.\u003cbr/\u003e• Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory.\u003cbr/\u003e• Maintains communication regarding technical support activities through conference calls, meetings, reports, documentation or other means as required. \u003cbr/\u003e• Remains current on equipment / tools through appropriate training, manuals, factory periodicals, and other relevant materials. \u003cbr/\u003e• Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues. \u003cbr/\u003e• Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues.\u003cbr/\u003e• Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation. \u003cbr/\u003e• Consults with customers, field personnel, and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement.\u003cbr/\u003e• Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements \u003cbr/\u003e• Provides on-site Field Engineer training on current and new product technology. \u003cbr/\u003e• Provides Technical presentations as required for customers and the field service team as needed. \u003cbr/\u003e• Coordinates site-specific improvement plans. \u003cbr/\u003e• Actively participates in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics. \u003cbr/\u003e• Employees must also maintain TEL standards of conduct and policies\u003cbr/\u003e\u003cbr/\u003e\u003cbr/\u003eRequirements:\u003cbr/\u003e• BS degree in engineering or related; or Associate\u0027s Degree with 4 years of related experience; or 8 years of experience in lieu of degree. High school diploma or equivalent required. \u003cbr/\u003e• Must be legally authorized to work in the US without Sponsorship. \u003cbr/\u003ePrevious experience in maintenance, repair, and troubleshooting of semiconductor capital equipment.\u003cbr/\u003e• Excellent customer interface skills are required.\u003cbr/\u003e• Mechanical aptitude is required as well as an ability to use appropriate tools.\u003cbr/\u003e• Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required equipment.\u003cbr/\u003e• Experience on ANTARES, MERCURY, ORION, and ZETA a plus. \u003cbr/\u003e• Ability to travel domestic and international up to 50% required\u003cbr/\u003e\u003cbr/\u003ePhysical Demands and Work Conditions\u003cbr/\u003eThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.\u003cbr/\u003e\u003cbr/\u003eDiversity creates an innovative culture. TEL Manufacturing \u0026 Engineering of America is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.\u003cbr/\u003e\u003cbr/\u003eEqual Opportunity Employer/Minorities/Females/Disabled/Veterans,

Company info

Tokyo Electron U.S. Holdings, Inc.
Website : http://www.tel.com