Specialist IT Quality Management Problem Investigations

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

The Specialist, IT Quality Management, Problem Investigations will primarily investigate problems within Information Technology. Team members will include stakeholders throughout the enterprise.

Responsibilities

Responsible for the end to end Problem investigation and CAPA action planning including identifying team members, facilitating root cause analysis and recommending actions to correct and prevent reoccurrence.

Builds teams by ensuring the right decision makers and advisors are collaborating

Solves complex problems by incorporating findings and a diverse team perspectives.

Identifies and applies appropriate root cause analysis techniques

Provides expertise to investigation teams of quality management framework, controls, policies and procedures

Monitors completion of action plans.

Manages multiple active investigations at a time Provides support to manager for process improvements and upgrades.

Required Experience:

Bachelor in Information Technology, Engineering, or Science.

5 years’ experience to include IT Service Management (especially Problem Management), IT Quality, and / or Deviation Management

Experience leveraging ServiceNow

ITIL Foundations, Advanced training Preferred

Ideal Candidates Would Also Have:

Prefer Pharma and/or biotech experience in a Quality Assurance or Investigator role managing IT Investigations with a GxP impact.

Excellent problem solving skills that can provide insight and highlight implications and recommendations to management.

Demonstrated ability to ask probing questions, identify risk and assess situations quickly.

Demonstrated ability to effectively communicate to a diverse audience at multiple levels across the organization.

Demonstrated strong analytical skills, process knowledge and lateral thinking.

Demonstrated ability to execute and organize effectively across multiple projects and tasks.

Demonstrated ability to influence, collaborate, and communicate directly with stakeholders.

Other qualifications:

US military experience will be considered towards industry experience requirements

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com