Network Enginnering Supervisor - Circuit Design

Profile

Network Enginnering Supervisor - Circuit Design - Job DescriptionSummary of Position: \u00A0The Circuit Design Supervisor is responsible for the direct supervision of the Circuit Design Engineers, ensuring that all circuits are designed and dispatched in a timely and accurate manner to provide quality service to the customer. The Supervisor carries out all supervisory responsibilities in accordance with the organization\u2019s policies and procedures.\u00A0 Responsibilities include: \u00A0interviewing, hiring, training employees; planning, assigning, managing workflow, creating goals, performance appraisals; recognition, disciplinary actions, addressing complaints, and resolving problems. Throughout this process the Supervisor will strive to improve, manage and monitor the efficiency of Frontier\u2019s processes and procedures.\u00A0List the major job responsibilities in order of importance for which this job is held accountable.\u00A0\u00A0% of time\u00A0Responsibilities30%Provide a work environment which cultivates work accomplishments. Ensure that the group is properly staffed.\u00A0 This will include quality checks to ensure accuracy, recognition, training, disciplinary actions, goal setting, and appraisals.30%Effectively manage all circuit orders that come into their queue in M6 which include: install, disconnect, move, add and change orders by review of daily reports in M6 and watching their team\u2019s queues.15%Develop and change processes as needed to create efficiencies within the work groups.10%Troubleshoot and research issues and questions with the Circuit Designers orders in M6. Work with the internal team that works trouble tickets for M6 to speed up the resolution.10%This position will be responsible for 2nd and/or 3rd level escalations on customer ASR\u2019s and Internal Communications \u2013 Provide management and customers with information on projects and orders to communicate the direction we should be going to best serve Frontier\u2019s customers.\u00A05%Other duties and projects as assigned.\u00A0Job Requirements Job requirements should include all necessary qualifications to perform the full job.\u00A0Kind and length of experience: Two to five years of supervisory experience with five or more years of Access, Transmission or OSP Engineering and relevant telecommunications experience.\u00A0 Demonstrated knowledge of the following: M6 Order process, budgeting processes, equipment ordering process, trouble shooting, customer service skills and human resource policies.\u00A0\u00A0\u00A0Special Skills (e.g., strong organizational skills, proficiency on specific software): The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be very adept with the M6 system, DPI and the Microsoft Office suite of products.\u00A0 Strong organizational skills are required to manage workflow, work queues and projects, and staffing requirements. Strong leadership skills required with the ability to multi task, and work additional hours during peak activity.\u00A0Education, certification and/or license requirements: BS degree with strong background in telecommunications,\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Finance or equivalent experience.\u00A0\u00A0\u00A0\u00A0Physical Requirements (i.e., extended periods of sitting, bending, stooping, standing, walking or driving; frequency\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 of lifting or carrying heavy objects - specify required weight; required communication skills - verbal/auditory):\u00A0Sitting - Remaining in the normal seated position for extended periodsCarrying - Transporting an object, usually holding it in the hands or arms or on the shoulderCarrying print files \u2013weighing various weights \u2013 multiple times on a daily basisLifting - Raising or lowering an object from one level to another (includes upward pulling)Lifting job files located in a five (5) drawer file cabinet \u2013is required multiple times on a daily basisBalancing - Maintaining body equilibrium to prevent falling when walking, standing or crouchingStooping - Bending body downward and forward by bending spine at waist.Access to multiple file drawers, both lower and upper drawers, ranging from 1 foot to 5 feet high \u2013 multiple times on a daily basisReaching - Extending the hand(s) and arm(s) in any direction.Reaching file cabinets that range up to 5 feet tall, with 4 drawers. File drawers, (in 5 foot cabinets) measure twelve inches tall and are one on top of the other, requiring extending arms and hands and the ability to read each file,\u00A0 to access appropriate files in each drawer.\u00A0Computer Data input, from files and invoice handling, requires arm and hand dexterityHandling - Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved.Seeing - The ability to perceive the nature of objects by the eye. Seeing is important for those activities in which good eyesight is required for production and/or safety of self and others.Writing - Forming or producing written letters, words or sentences.Keyboarding - Operating a computer or typewriter by means of a keyboard.\u00A0Environmental Factors (e.g., ability to work in extreme heat/cold, ability to work at heights over 15 feet, ability to\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 work 3rd shift, ability to work weekends/on-call):\u00A0Some travel may be requiredAbility to work flexible schedule as needed for customer conversions.\u00A0Decision Making Identify the types of decisions that this job can make on its own, as well as those that must be referred to a higher level of management.\u00A0What typical decisions does this job have complete authority for making? Has ability to change processes and procedures to ensure best practices.\u00A0 Position will handle all 2nd and 3rd level escalations.\u00A0 Has authority to evaluate and take disciplinary action concerning employee performance.\u00A0What typical decisions must be referred to others for approval? All serious employee infractions requiring written disciplinary actions should be referred to manager for approval.\u00A0 All changes in scope of orders requiring additional investment should be referred to management for approval. Any process changes must by approved by management before implementation.

Company info

Frontier Communications Corporation
Website : http://www.frontier.com