Cybersecurity Customer Success Engineer

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

You are motivated by your passion for technology and helping customers succeed. You are driven by a desire to solve complex technical problems and help clients achieve their goals. You enjoy working with people and building relationships with customers, understanding their unique needs, and providing personalized support to meet those needs. You take pride in their work and are committed to ensuring that customers have a positive experience with our products and services. In addition, you thrive in fast-paced environments, enjoy learning about new technologies, and are always looking for ways to improve your skills and knowledge. Overall, you are excited to make a difference and be a trusted partner for our customers. In the role of Customer Success Engineer you will be a key contributor within Comcast Technology Solution's exciting new cyber security business unit, which sells SaaS and subscription security solutions to large enterprises and the federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU's growth engine and is an innovative security & compliance data fabric platform.

Job Description

Core Responsibilities

Act as the primary point of contact for assigned customers, building strong relationships with key stakeholders

Proactively monitor customer satisfaction and engagement, and identify opportunities for improvement

Provide technical guidance and support to customers during onboarding and throughout their lifecycle

Troubleshoot and resolve customer issues in a timely and effective manner

Collaborate with cross-functional teams to ensure customer needs are being met

Gather customer feedback and provide insights to inform product roadmap and development

Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices

Additional Required Skills and Experience:

Bachelor's degree in computer science, engineering, or related field

3 years of experience in customer-facing roles, preferably in a technical or cybersecurity context

Strong technical skills and ability to understand complex systems and integrations

Excellent communication and interpersonal skills, with a customer-first mindset

Ability to work independently and manage multiple priorities in a fast-paced environment

Experience with CRM and project management tools is a plus

Additional Desired Skills and Experience:

Experience in fast-paced environment

Experience working in companies of different sizes, ideally a mix of startup and large companies

Inherent passion for solving cyber security challenges

Snowflake & Python experience

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Pay Range: This job can be performed in Colorado, with a Pay Range of $91,979.95 USD - $137,969.92 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com