Technical Support Engineer

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,AnswerValue:\u003cp\u003e\u003cb\u003eBuild a Bigger, Better, Bolder Future\u003c/b\u003e\u003c/p\u003e\u003cp\u003eImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eYour Mission \u003c/b\u003e\u003c/p\u003e\u003cp\u003eIn this role, you will work with a team to participate in all aspects of researching and resolving issues with the end to end Caesar Vision point of sale system. You will operate with guidance, when needed, from more experienced levels such as the Technical Engineers and supervision. You may support LCE or other Ilitch companies.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eHow You’ll Make an Impact \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eResearch point of sale system issues using tolls and database querying. Resolve system issues or escalate to level and development teams.\u003c/li\u003e\u003cli\u003eResearch suggestions for technical improvements and responds if suggestion is viable, suitable and efficient.\u003c/li\u003e\u003cli\u003eCollaborate with business Analysts to understand requests or business unit initiatives and discuss alternatives.\u003c/li\u003e\u003cli\u003ePartner with business analysts and technical engineer in the design, development, and support of technical projects through to completion.\u003c/li\u003e\u003cli\u003eDocument all issue resolutions and make available to all team members.\u003c/li\u003e\u003cli\u003eTrack issues and resolutions to identify trends, common resolutions and impact to customer.\u003c/li\u003e\u003cli\u003eFollow up with customers to determine if issue resolution has solved problem.\u003c/li\u003e\u003cli\u003eProvide guidance and technical expertise to less experienced team members.\u003c/li\u003e\u003cli\u003ePromote positive customer service attitude among peers; develop and maintain good relationships with customers.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eWho You Are \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eAssociates degree in Computer Science or related discipline with computer classes.\u0026nbsp; Equivalent experience may be considered in lieu of formal education.\u003c/li\u003e\u003cli\u003eMinimum of two (2) year of programming experience in and strong knowledge of one or more of the following technologies SQL Database, Read system log files, PHP, Sharepoint.\u003c/li\u003e\u003cli\u003eProven customer relationship skills in a call center environment and the ability to collaborate with all business units.\u003c/li\u003e\u003cli\u003eDemonstrated analytical skills with the ability to problem-solve with customers by\u003c/li\u003e\u003cli\u003elistening, understanding and responding to the needs of the customer.\u003c/li\u003e\u003cli\u003eKnowledgeable about Help Desk activities, including define, implement and monitor escalation process.\u003c/li\u003e\u003cli\u003eEvidence of support activities, including define, implement sand monitor escalation process.\u003c/li\u003e\u003cli\u003eEvidence of strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.\u003c/li\u003e\u003cli\u003eEvidence of effective verbal and written communication skills with the ability to listen and communicate technical information to a wide variety of technical and non-technical clients.\u003c/li\u003e\u003cli\u003eEvidence of a self-motivated, curious and creative approach to technology with a passionate embrace of technology.\u003c/li\u003e\u003cli\u003eBilingual (Spanish/English) is preferred.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eWhere You’ll Work \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eA state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.\u003c/li\u003e\u003cli\u003eA colleague fitness center, work café and an outdoor patio with grills.\u003c/li\u003e\u003cli\u003eOver 60 different meeting spaces to help promote a collaborative environment.\u003c/li\u003e\u003c/ul\u003e,

Company info

Detroit Tigers, Inc.