Lead Technology Solutions Professional - Continuous Service Improvement

Profile

Job Information

Humana

Lead Technology Solutions Professional - Continuous Service Improvement

in

San Juan

Puerto Rico

Description

The Technology Implementation Lead delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Technology Implementation Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Technology Implementation Lead gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

This role will be responsible for driving continuous service improvement across a cross-functional organization that includes first and second level production support, user acceptance testing (manual and automation) and process automation. The successful candidate will have a proven track record of driving varied program-level improvement initiatives, strong leadership skills and experience, and exceptional organizational skills.

Required Qualifications

A Bachelor's degree in Computer Science, Engineering or a related technical field

2 or more years of project leadership experience

Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies

Experience in IT business analysis, including artifacts development

Experience problem solving and consultation within complex environments

Facilitating cross-functional teams' efforts

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Master's Degree of Business Administration, Computer Science or a related field

Implementation experience for Test Automation

Process Automation experience

Additional Information

COVID 19 Vaccination:

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols OR  

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com