Commercial Voice Product Engineer

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

Job Description

About the Commercial Voice Product Engineer Role:

The Commercial Voice Product Engineer Role for Commercial Voice Product Engineering team supports architectural design and execution of new services and product solutions for the commercial voice product suite. The role involves support and deployment of UC Communication Apps (Webex, MSTeams, VED, etc.... ), support of certification, deployment of Advanced Voice CPE offering for Hosted PBX product line. This role supports enhancements to BroadWorks Device Management platform, design, deployment, and support of Comcast's Hosted PBX over small/mid-market business, tier IV escalations from support teams, and focusing on operational excellence to reduce/remove customer impact/impairment. The role will partner with other engineering and systems organizations to define and drive architecture roadmaps, detailed designs and vendor/internal deliverables and plans to meet solution delivery.

Key areas of expertise include SIP, SIP over TLS, mobility, Voice over IP, RTP/SRTP, Voice Applications and feature interworking, UCaaS (WebRTC), mobile voice and Over-the-top Applications, Voice CPEs, Audio/Video codecs, DIAMETER, SS7, CALEA, SIP peering and network protocols (SMTP, POP3, IMAP, SNMP, NTP, DNS, NTP, HTTP) Session Border Controllers (SBCs), Security Protocols (TLS, SSL, IPsec, VPN, RSA, Kerberos, SAML, OAuth) etc.

Also assists in certification planning, deployment planning and execution and operational support, including end-to-end troubleshooting for root cause analysis identifications and defect fix support.

What You'll Do:

Serve as a participating Engineer for all aspects of the solution including architecture, detailed design, configuration, monitoring, testing, feature interworking, and redundancy and reliability models.

Interface with Engineering leads, QA teams and Operations to review new product/service requests and applications to define technical requirements, use cases, scenario models, and implementation designs.

Work with other Comcast organizations to define operational model and tools to be used to monitor and maintain the new service/product offerings.

Work with the vendor engineers to ensure service solution can be implemented efficiently.

Maintain professionalism while performing all job duties. Accept and act on all escalations within area of responsibility.

Co-author and maintain detailed design documents.

Plan and execute on Operational Readiness Testing and integration of product into production.

Author and maintain methods of procedures for change management maintenance activities in production environment.

Perform product and software upgrades in production environment following strict operational guidelines.

Additional assignments and responsibilities may be assigned from time to time.

Required qualifications:

Minimum 4 years of experience in telecommunications in large-scale carrier networks.

Bachelor's degree in computer science, Engineering or related technical field, or equivalent work experience.

Strong experience with VoIP Protocols (SIP, RTP, SRTP, SDP, H264)

Knowledge of Voice and Video Codec, including HD (G711, G722, H264, Opus)

4 yrs strong Broadworks experience

4 yrs Ribbon SBC administration experience

4 yrs Linux OS support

2 yrs Experience with UC collaboration software applications (Webex, Microsoft Teams)

2 yrs Experience in unified communications infrastructure and systems analysis/design

Experience with IP networking (QoS techniques, routing protocols, security)

Experience with UC Clients & platform (SDK, WebRTC, UCaaS)

Support experience with the following additional protocols (DHCP, DNS, NTP, SNMP, HTTPS, POP3/IMAP, TLS)

Familiar with Security Protocols (TLS, SSL, IPsec, VPN, RSA, Kerberos, SAML, OAuth)

Experience developing and operationalizing CI/CD environments.

Proficiency in documenting Technical Design documents/artifacts

Strong analytical, critical thinking and problem solving skills.

Ability to work and deliver under the pressure of deadlines and commitments to the customer.

Demonstrates professionalism in all areas of work.

Proficient at time management and meeting deadlines and flexible with changing priorities

About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits)

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

Pay Range: -

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com