Senior Technical Advisor Indirect - Virtual/Work from home

Profile

127460BR

Job Title:

Senior Technical Advisor (Indirect) - Virtual/Work from home

No. of Positions:

1

Job Description:

Where you fit in

Global Commercial (GC), Americas is leading a transformational business growth agenda. The GC B2B business is a key Accelerated Growth strategic lever and aspires to double its bottom-line results by 2025.

Accelerating people capability, subject matter expertise and speed to high performance are critical success factors. The B2B business is investing in its people development and has created a new People Development Program designed to accelerate and sustain the development of Sales and Technical skills across the B2B organization.

What’s the role?

As a Senior Lubricants Technical Advisor for or indirect/distributor channel, you will provide first line technical advice to our indirect customers industrial and transport accounts and work to improve the capabilities through an extensive training/learning curriculum of the distributor’s sales and technical team.

Accountabilities:

To support and to secure technical partnership with our Indirect/Distributor customers) and provide coaching to the within the distributors sales and technical team.

Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice for 80% of all front line technical issues. This may be pro-active in line with Sales/Marketing effort and business objectives or reactive to customer complaints/claims or used oil analysis. Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question.

Correctly specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent Shell product to replace a competitor’s product, for all lubricants products. Prepare customer plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, as necessary to support the overall business strategy.

Liaise with local OEMs or local branches of global OEMs, to develop product approvals, only under guidance from the identified OEM ‘owner’ in the Line of Business team (OEM Approval Mgrs) so only for selected global priority approved OEMs.

Provide HSE, Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation

To drive top and bottom line growth.

Work closely with local indirect sales team that have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy. Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products.

Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to indirect Sales/Marketing staff to develop their expertise.

Refer complex technical issues to the Team Lead, Sector Lubricants Technical Advisor or to the PAS network for resolution, working with them to ensure issue is completed satisfactorily, with local customer follow up by the Technical staff as necessary.

Develop and deliver appropriate lubricants training to our distributors and indirect Shell Sales staff to develop their product-application-services expertise.

Exploiting the use of Sales First tools (CRM, SPANCOP, Standard Documentation templates, DVRs) according to global needs and guidelines in order to provide proven Technology Leadership or Value Led examples.

Liaise with Operational Portfolio Managers for product portfolio issues as appropriate and provide/advice alternatives. Manage portfolio harmonization process at customer level, including smooth conversion of customers caused by product introductions and retirements

Acting and behaving according to Shell Global Business Principles, Code of Conduct, HSSE standards and rules.

Auto req ID:

127460BR

Skillpool:

Commercial Business to Business (B2B)

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Virtual

Requirements:

What we need from you

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor’s degree in engineering, chemistry or comparable technical background skills.

Minimum (2) two years experience in a technical lubricants & applications environment.

Minimum (5) years of related experience.

Experience in a customer facing role (CSO or front line sales) beneficial.

Demonstrates interpersonal and communication (written and verbal) skills.

Have engineering knowledge in industry or transport, or related discipline.

This position is a Virtual/Work from home.

This position requires frequent travel from home base. Up to 30%, usually an overnight stay.

City, State (if applicable):

United States

Company info

Shell .
Website : https://www.shell.com