Senior Engineer Software Development amp Engineering

Profile

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

WHO WE ARE Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. HOW WE WORK Our team shares Five core principles for how we work together: * We have a bias for action and outcomes - We are owners, not renters. We will fail fast, but not at the customer's expense. * We are agile and seek continuous improvement - We stay focused but can pivot assuredly when needed. We're committed to learning and growth. * We take our work seriously but don't take ourselves too seriously - We celebrate contributions, not egos. We embrace candor and feedback. * We are passionate about winning together - We know the best experience arises from collaboration, and we foster an environment where diverse backgrounds and points of view are encouraged. * We trust in the power of data - We know how to create valuable data products for our organization. JOB SUMMARY Within the CXT organization, dx Data team has a responsibility of data engineering and data governance for the Comcast data platform. As part of Data Reliability and Operations function of the Big Data domain, we are looking for an enthusiastic Senior Engineer of data reliability operations to be responsible for taking care of the optimization of our Big Data operational frameworks. This function will continuously improve data quality, internal and external customer support, and maintain the security of the data entrusted to us.

Job Description

Our department is responsible for providing a path to customer support for all Big Data systems, generating metrics and business analytics, and streamlining our monitoring and reporting capabilities. The Senior Engineer involves the coordination of many systems from user interfaces to source data repositories to third party applications.This individual will identify reliability opportunities to streamline the orchestration of incident and change management, support ticketing automation, API integration, configuration management, and metrics reporting across the enterprise data environment.This position will be engaged, accountable and drive delivery execution while collaborating with various stakeholders (Business users, DevOps Teams, Converged Infrastructure Teams, Network, and Information Security teams).

CORE RESPONSIBILITIES

Identify opportunities to integrate and automate in the areas of:* Eyes on glass monitoring* Event detection, incident management & RCA* Change and Release management.* Metrics and KPI reporting* Stakeholder notifications and communications* Dependency mapping and cause correlation* Customer Support UI* Create interactive data visualization dashboards with existing and newly developed KPI/Metrics.* Create seamless integrations across tooling platforms, example Service Now, Jira, MS Teams etc.* Monitor end user support and facilitate communication across work streams to measure satisfaction in troubleshooting and issue resolution.* Establish observability to measure metrics, traces, and logs. Create observability dashboard/SLOs and help avoiding incidents proactively in the environment.* Collaborate with various stakeholders to support and innovate on the Big Data ecosystem.

Key Skills and Experience / Must Have* Strong data management experience in DB (Teradata, Oracle, SQL)* Tableau desktop/server* Hands on coding experience in Python & Shell Scripting* ITIL best practices (Incident, Problem, Change and Release Management)* ETL & DWBI Concepts* ServiceNow & Jira Service Desk, JQL* Strong data visualization, presentation, and communication skills

Good to Have* Cloud exposure (Preferably AWS)* Experience in any observability tool (Data dog, New Relic etc.)* ETL experience (Preferably informatica)* Understanding of Big Data and Distributed Multi-tenant ecosystem.

Qualifications:* Bachelor's degree in computer science, Information Technology, or related field* 8-10 years of combined relevant technical experience* 3-5 years building, managing, or operating mission critical and highly available data platforms for 24x7x365 operations.* 3-5 years database data management* Strong communication and problem-solving skills* Detail oriented and passionate about data quality and service quality* Broad technology skills that translate across many engineering disciplines.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com