Application Support Engineer

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Comcast Technology Solutions (CTS) strives to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivalled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at CTS. The CTS Operations Team thrives in a fast-paced environment. We engage with customers, developers, and professional services teams to provide the best possible experience for our customers and their end users. We wear many hats including customer advocate, technical investigator, and infrastructure administrator. Become a part of our Application Support Engineering Team. Support RESTFUL API's, troubleshoot webservices, and help customers use our web services and documentation.

Job Description

COMCAST Technology Solutions is a software technology company headquartered in Denver, Colorado, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers our customers a diverse product catalogue. By leveraging Comcast CVP, our customers can securely manage their digital media, publish their content to viewable on all manner of IP devices, and effectively monetize their content distribution directly to the consumer. Our proven media management and publishing technology provides a versatile approach to meet each customer's unique business requirements. It also scales fluidly to support the growth of our customers' businesses. Customers include British Telecom, Viaplay, Fox, Disney, NBC, Paramount and numerous others. We are a dynamic, technology-oriented group; tightly integrated either remote or in person with offices in London, Chennai, Denver, and Philadelphia.

CTS has an excellent opportunity for an Application Support Engineer to join our Global Operations team. As innovators and entrepreneurs with decades of experience in media, technology, entertainment, cable and advertising, we are changing the way the world looks at video and providing our customers infinite possibilities on every screen. There are many opportunities to develop and grow your career while working at CTS.

Core Responsibilities

Use product knowledge to address individual tickets through troubleshooting, escalation, and customer service.

Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.

Develop utility and monitoring scripts and applications primarily using JavaScript, Python and AWS services.

Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.

Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.

Identifies potential instrumentation, automation and standardization required for successful implementation of projects or continued stabilization of deployed products.

Respond quickly to critical customer issues.

Ability to troubleshoot and repair all but the most complex issues.

Performs maintenance activities with a minimum of supervision and guidance.

Consistent exercise of independent judgment and discretion in matters of significance.

Other duties and responsibilities as assigned.

Qualifications

Bachelor's in Computer Science or equivalent experience

Broad technical knowledge, specifically related to web services

Strong troubleshooting, problem-solving skills, creativity and resourcefulness.

Strong communication skills.

Understanding of web services (HTTP, Web API, Web protocols)

Basic Python coding ability

Familiarity with Linux.

Experience building a website a plus (can be course-related project)

A dedication to customer satisfaction.

Must be willing to be a part of a 24X7 on call rotation.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Salary:

Pay Range: $59,408.65 - $89,112.97

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com