Technical Support Engineer - L1

Profile

Join the INTERACTIVE BROKERS Team!

Interactive Brokers Group has consistently been at the forefront of trading innovation

, starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.

Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Our focus is on providing cutting-edge trading technology to keep our clients one step ahead. We offer award-winning desktop, mobile and web applications which provide our clients with the tools they need to be successful.

We are looking for a L1 System administrator/ Help Desk with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements

You will be part of:

The System administrator/ Help Desk team to provide enterprise-level assistance to our internal user community. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust and rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities will include:

Ownership of internal user issues reported ensuring that problems are handled through to resolution

Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Communicate with clients (internal) through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Follow up after the troubleshooting.

Document technical knowledge in the form of notes and manuals. Prepare accurate and timely reports

Prioritize and manage several open issues at one time. Ensure all issues are properly logged

You are someone who will have:

3 years of experience in Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

1 year of experience with Linux, Mac OS, MicroSoft Windows, VMware environments as well as basic networking skills.

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications.

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Additional certification in Linux, Mac, MicroSoft Windows, Jamf, Code42 or similar technologies is a plus.

Company Benefits & Perks

Competitive salary, annual performance-based bonus and stock grant

Retirement plan 401(k) with competitive company match

Excellent health and welfare benefits including medical, dental, and vision benefits

Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)

Paid time off and a generous parental leave policy

Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack

Corporate events including team outings, dinners, volunteer activities and company sports teams

Education reimbursement and learning opportunities

Modern offices with sit/stand desks and multi-monitor setups

#LI-SS1

Company Overview

Interactive Brokers (IBKR), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

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Company info

Interactive Brokers Group, Inc.
Website : https://www.interactivebrokers.com