Software Engineer II - ServiceNow

Profile

Best Buy

Are you looking for an opportunity to showcase your knowledge and talents as a developer on the ServiceNow platform? Do you seek to be in a position with opportunities for high organizational visibility? At Best Buy, were not just a Digital and Technology team; we are part of a Digital and Technology community.

By embracing change, our team of talented people are empowered to innovate, and help transform the way we and our users work. We are an inventive group interested in contributing ideas, experience, and opinions toward exciting projects. We are constantly thinking about the future and working with the latest technologies.

Why do you want to work with the Best Buy ServiceNow team?

The Best Buy ServiceNow Engineering team is made up of a group of skilled and creative thinkers. We are a high performing and diverse team that prides ourselves on quality solutions for our customers. And our unique personalities allow us to have fun while being the best. We have adopted and use an Agile process to ensure organized development that meets our customers changing needs with faster delivery.

What is the Software Engineer II for ServiceNow responsible for?

The Software Engineer II will be responsible for defining and implementing technology solutions that meet our business objectives and deliver the associated objectives and key results on agreed upon schedules. This role will follow the Agile delivery processes defined by the ServiceNow team.

What is the ideal Software Engineer II for ServiceNow at Best Buy?

A dynamic, forward-thinking team member, with an eye for quality and track record of being able to design simple solutions to complex problems. They are a collaborator with the ability to handle multiple significant development projects at once. They have previous ServiceNow experience with deploying large applications and suites within the platform. They are passionate about ServiceNow and seek to be ahead of the curve on new product functionality and capabilities.

What does the Software Engineer II for ServiceNow do?

• Collaborate with the product team to help find solutions for their business objectives.

• Uses considerable judgment to determine solution and seeks guidance on complex problems.

• Provide estimates for requested enhancements/stories.

• Develop on the ServiceNow platform via scripting/coding and system configurations.

• Provide coaching, work direction, and oversight to other engineering team resources.

• Participate in scheduled Stand-up meetings to provide updates.

• Generate detailed documentation (requirements, design, support, etc.)

• Provide support for defects or incidents related to release enhancements.

• Requires minimal direction and/or oversight.

The impact you will have:

• Support business objectives that produce measurable outcomes and key results.

• Improving efficiencies and reducing waste in the delivery of ServiceNow solutions.

• Help create the workforce of the future to allow flexible talent management and new ways to engage customers.

• Providing an IT experience that enhances our culture, mission, and values.

Why consider this opportunity?

• Be inspired to take your career to the next level. Career development planning and training opportunities.

• Work with a team of dedicated, talented, passionate, and fun individuals.

• Highly visible role that allows you to influence decisions that make an impact throughout the Enterprise.

• A team culture of accountability with a supportive work/life balance.

What is required for this role?

• Proficient verbal and written communication skills.

• Experience with Agile development and delivery.

• Self-motivated with proven prioritization and organizational skills.

• Ability to manage multiple assignments at once.

We are seeking a candidate with the following experience and skill set:

Basic Qualifications:

• 2 years of relevant experience with a Bachelor's in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience.

Preferred Qualifications:

• Experience deploying ServiceNow’s ITSM solutions.

• ServiceNow certified Administrator.

• Experience with configuration of Virtual Agent, Agent Intelligence.

• Bachelor's degree in IT, Computer Science, Engineering, or related field

• Experience in implementing Change Management.

• Additional ServiceNow development certification/experience. (e.g. Advanced System Administration, Certified Application Developer, Application Creation, etc.)

• Certified ITIL V3/V4 or willingness to obtain in 6 months.

• Experience in the following software development languages: XML, Java Script, HTML, Glide, AJAX and CSS.

• Experience with ServiceNow reports, dashboards, and Performance Analytics.

• Experience with ServiceNow Employee Service Center Portal design.

• General knowledge of Information Protection strategies. (encryption, DR, etc.)

• Understanding of data management and concepts such as data normalization, record retention, and archiving.

Company info

Best Buy
Website : http://www.bestbuy.com