Site Reliability Engineer - Time Shifted Engineering - VIPER

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Are you passionate about digital media, entertainment, and software services? Do you love to write code and have a desire to streamline operational tasks & toil? Are you experience with operations & engineering reliability? Would you like to take on projects and provide tangible impact?

Job Description

As a site reliability engineer (SRE) on the VIPER Time Shifted team, you will apply your considerable skills and knowledge to help shape the next generation, cloud based, highly scalable DVR service, delivering spectacular video experiences at a massive scale. The VIPER Time Shifted team is a fast paced team of premier experts who are innovating in end-to-end video content delivery. We thrive with big challenges, innovative results, quality, and agility!

You will be a part in the development of software & procedures that look to reduce operational toil and increase reliability and produce technical solutions to operate such a large-scale system at low cost.

Who does the SRE engineer work with?

Engineers are positioned within synergic scrum teams that specialize in operations, observability, development, and engineering. We collaborate with various streaming video technologists, software architects & developers, network engineers, content security specialists and operations engineers. We also engage with quality assurance engineers, technical operators, and product owners on a frequent basis.

The team includes a diverse collection of operational systems engineers from all walks of life. We're a group of expert technical minds who are the last work when it comes to solving problems encountered by our production support teams.

What are some exciting problems you'll be working on?

In your role, you'll be responsible for the automation of tools and the observability aspects of our core IP Video platforms. You will:

Trace defects through an innovative service-oriented architecture to find root causes.

Develop scripts and tools to automate data collection from various data sources.

Apply multiple data sources (Elasticsearch, Prometheus, Clickhouse, Singlestore) to quantify the scope of reported issues.

Build new metrics and identify monitoring work to improve site reliability.

Evaluate metrics around new code releases for reliability and systems integration support.

Work with engineering teams on more efficient means of automation and infrastructure operations.

Create and maintain technical SOPs, policies, standards, and overall system documentation.

Where can you make an impact?

You'll be working with the most creative minds in Comcast while supporting the video delivery infrastructure that will power the next generation of television. Your efforts will be geared towards a more stable, scalable, and functional platforms. Toil and manual task elimination, along with observability and reporting for operations, developers and senior leadership will be a primary focus. Reduction in Mean Time to Mitigate (MTTM) and other enhancements in operational automation will be a prime initiative in this role.

What You'll Do:

Design, develop and maintain software applications to support new features. Improve existing application performance and stability.

Diagnose system performance issues. Propose and implement code improvements to achieve desired system performance. Use Key Performance Indicators (KPIs) to identify opportunities for improvements.

Operate and monitor production systems, propose improvements, develop tooling and automation to lower the operational costs and increase efficiencies.

Improve the software development and deployment process.

Collaborate with team members to identify product and technical requirements. Conduct analysis to resolve integration needs.

Be a team resource to monitor for new technical solutions and methodologies that are relevant to the team's objectives. Provide awareness of the industry's current standard processes.

Some specific technologies that we use in our architecture today:

Golang, Python, C/C , JavaScript, Bash

MPEG2, MPEG4, HEVC, ABR Streaming

Docker, Kubernetes, Helm

Spinnaker, Terraform, Concourse

Elastic, Grafana, Prometheus, Clickhouse

MemSQL, Postgres, InfluxDB, Redis

Git

Linux (CentOS, Ubuntu)

What You'll Need to Succeed:

Bachelor's degree (or equivalent) in Computer Science or related subject area; 5 years experience with software development.

A solid foundation of SRE/Devops concepts and best practices.

Ability to program (structured and/or OOP) using one or more language, such as Python, Golang, C/C , Java, Bash, etc.; coding experience beyond simple scripts.

Experience with Docker, Kubernetes, and Helm.

Experience working with observability tools such as Elasticsearch, Grafana, Prometheus and Clickhouse.

Experience developing and using REST APIs, CI/CD tooling such as Spinnaker, Terraform, and Concourse.

Experience working with relational databases such as MySQL and Postgres.

Experience working in an Agile/Scrum environment, with two-week sprints and bi-monthly reviews and planning sessions.

Experience with distributed systems is a plus, developing multi-threaded and high performance software.

Knowledge of Object Design, Design patterns, and Algorithms

Experience with FFMPEG, HLS, HDS, MPEG-2, MPEG-4, and H.264 compression is a plus!

Able to analyze and clearly articulate complex issues and technologies understandably and engagingly.

A forward-thinking and open-minded approach to problem solving, performance issues and other technical areas for improvement.

Able to work in a fast-paced environment.

About Comcast VIPER

VIPER (Video IP Engineering & Research) is a division within Comcast's Global Technology Organization and spun out from IP Video and online projects that originated within Comcast. VIPER teams are based inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). We are a cloud-based, IP video infrastructure that's been built to deliver a broad mix of on-demand video, live TV streams and an assortment of other digital media to an array of connected devices in the home.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Pay Range: This job can be performed in Denver Campus, with a Pay Range of $108,335.77 USD - $162,503.65 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com