Desktop Engineer

Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:\u003cp\u003e\u003cb\u003eBuild a Bigger, Better, Bolder Future\u003c/b\u003e\u003c/p\u003e\u003cp\u003eImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eYour Mission \u003c/b\u003e\u003c/p\u003e\u003cp\u003eIn this role, you will provide quality technical support with a high degree of customer satisfaction for moderately complex requests in a timely manner. You will enter tickets and document the issues, ask detailed questions and resolve the issues or refer the call to the Desktop Engineer III. You will be potentially the first line of contact for the Enterprise Technology department from all levels of colleagues, based on the issue. You will follow-up with callers with a resolution or status regarding when the ticket will be completed. You will support both Domestic and International colleagues and help the Desktop Engineer I and Desktop Trainee on technical issues or escalated calls. You will also follow-up on unresolved issues with clients, providing updates and alternative suggestions.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eHow You’ll Make an Impact \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eLog all issues and resolutions, while working closely with-IT management on problem resolution.\u003c/li\u003e\u003cli\u003eAnalyze, trouble-shoot and resolve referred ticket entries related to equipment, hardware, software, peripherals, etc. for moderately complex issues.\u003c/li\u003e\u003cli\u003eDiagnose and resolve technical hardware and software issues.\u003c/li\u003e\u003cli\u003eAct in a collaborative manner with all types and levels of colleagues who contact the technical support desk.\u003c/li\u003e\u003cli\u003eResearch questions utilizing a variety of resources, including manuals, vendors, senior level desktop support colleagues or management.\u003c/li\u003e\u003cli\u003eProvide clients with step-by-step instructions on use of equipment, passwords, sign-on or other administrator activities. If unable to resolve, refer ticket to a Desktop Engineer III.\u003c/li\u003e\u003cli\u003eCommunicate call trends in IT team meetings. Analyze and provide recommendation on improvements for recurring problems.\u003c/li\u003e\u003cli\u003eCommunicate with new colleagues on computer use, passwords, explain issues and resolutions, update activity or train on new equipment or software.\u003c/li\u003e\u003cli\u003eStay current with system information, changes and updates.\u003c/li\u003e\u003cli\u003eParticipate in design functions, contributing technical insights and ideas. Help formulate project scope and objectives.\u003c/li\u003e\u003cli\u003eAssist in maintaining an inventory of IT hardware and software assets.\u003c/li\u003e\u003cli\u003eProvide technical support for conferences, special events, webinars, etc.\u003c/li\u003e\u003cli\u003ePerform work on desktop and software upgrade projects.\u003c/li\u003e\u003cli\u003eUpgrade desktop hardware RAM/hard drives/software/Videos/Cams. Handle desktop moves and set-ups. Perform data migrations and assist in data restorations.\u003c/li\u003e\u003cli\u003eCreate and maintain support documentation for the team based from fixes found during troubleshooting as well as installation guides for software and PC builds.\u003c/li\u003e\u003cli\u003ePromote positive customer service attitude among peers; foster professional relationship with all colleagues by listening, understanding and responding to their needs.\u003c/li\u003e\u003cli\u003eMaintain a professional demeanor at all times.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eWho You Are \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eBachelor’s degree in Computer Science, Information Technology or related discipline.\u003c/li\u003e\u003cli\u003eMinimum of six (6) years working experience in a technical desktop support environment that includes ticket resolution, computer support, Windows Operating System, computer equipment installation, software and hardware issues and Lotus Notes.\u003c/li\u003e\u003cli\u003eMinimum of six (6) years’ experience in a technical customer support role.\u003c/li\u003e\u003cli\u003eProven ability to analyze a chain of events and applies technical knowledge following established procedures. Successfully troubleshoots most application problems independently.\u003c/li\u003e\u003cli\u003eDemonstrated ability to listen, ask questions, follow-up and evidence of analytical and problem-solving skills and excellent follow-up skills.\u003c/li\u003e\u003cli\u003eMonitor and maintain service level agreements (SLA’s) with business units.\u003c/li\u003e\u003cli\u003eDemonstrated analytical, troubleshooting and problem-solving abilities.\u003c/li\u003e\u003cli\u003eDemonstrated experience in a fast-paced work environment and ability to be flexible and responsive.\u003c/li\u003e\u003cli\u003eProven ability to operate and deal effectively with ambiguity and change.\u003c/li\u003e\u003cli\u003eDemonstrated organization and planning skills with the ability to manage multiple trouble ticket resolutions through closure and follow-up with colleague. Evidence of ability to work with technical subject matter experts.\u003c/li\u003e\u003cli\u003eEvidence of ability to learn quickly and work independently without on-going supervision.\u003c/li\u003e\u003cli\u003eEvidence of effective written and verbal communication skills with the ability to explain technical information to a non-technical audience.\u003c/li\u003e\u003cli\u003eProven ability to function in a team environment, supporting team members when needed and recognizing /capitalize on different abilities.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cbr\u003e\u003cb\u003eWhere You’ll Work \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eA state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.\u003c/li\u003e\u003cli\u003eA colleague fitness center, work café and an outdoor patio with grills.\u003c/li\u003e\u003cli\u003eOver 60 different meeting spaces to help promote a collaborative environment.\u003c/li\u003e\u003c/ul\u003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:5746BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Functional Area,AnswerValue:Information Technology ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:Desktop Engineer,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null}],GQId:2989,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:5746BR,Title:Desktop Engineer II,JobSiteId:6894,Link:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26290\u0026siteid=6894\u0026PageType=JobDetails\u0026jobid=941582,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:formtext3,JobTitle:formtext7,Position3:[formtext5,formtext6,formtext2],Summary:jobdescription,Section2Fields:[autoreq,jobtitle,formtext4]},BrandingConfiguration:{\brandingSettings\: {\Responsive_AdvancedCSS\: \\,\Responsive_BackgroundColor\: \#FFFFFF\,\Responsive_BackgroundImage\:
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Company info

Detroit Tigers, Inc.