Senior Systems Engineer AI

Profile

Job Information

Shell

Senior Systems Engineer AI

in

Houston

Texas

Texas, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

May 25, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

JOB TITLE: Senior Systems Engineer AI

JOB DESCRIPTION

Where you fit in

This role focuses on taking IT Operations to the next level by serving as a senior systems engineer using AI operations and monitoring tools to solve complex IT issues within Shell. Shell IT leadership has challenged the organization to pursue “IT Operations of the Future” by leveraging new approaches to drive more stable, secure, and cost-effective IT operations. A key part of this initiative is the Operations Intelligence Center of Expertise (CoE) that is composed of 5 teams. The focus of the Operations Intelligence CoE is the use of IT operational data to drive improved outcomes through AIOps, automation, and advanced monitoring.

What’s the role?

Strong collaboration with other Operations Intelligence CoE tooling teams to ensure that tooling operates consistently and is fit for purpose.

Engaging stakeholders with advice and guidance on how tooling can be leveraged to deliver improvements in IT services.

Creating and analyzing process performance reports enabling monitoring of compliance against CSLs and KPIs and raising back-to-green plans as needed to drive Operational Excellence for the Performance tooling.

Identifying structural improvements for the tools that are related to poor performance, gaps, or process anomalies that prevent effective tooling operations and working with suppliers to remediate as needed.

Managing the core tooling platforms that deliver AI Operations and application monitoring: Moogsoft AIOps Enterprise, Dynatrace Observability Platform, Shell Availability Engine, ThousandEyes, Tool Health and Operations Repository, and Aternity End User Experience Monitoring.

What we need from you?

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor’s degree in Computer Science.

Minimum of fifteen (15) years’ development experience.

Operational experience leading monitoring teams using industry-leading tools at scale.

Problem-solver mentality with a proven track record deploying and operating monitoring tooling and custom .NET developed applications.

Expert using monitoring tools real-time to analyze issues and participate in incident response and restoration processes.

Strong record of effective engagement with senior IT stakeholder dealing with and communicating across operational issues.

Team leadership experience.

Expert development experience using .NET, C#, IIS, Visual Basic, PowerShell, application services, and Pearl.

Systems administration experience with Windows and Active Directory.

Experience implementing and managing applications in Azure Cloud and AWS Cloud.

Experience with monitoring tool integration to Moogsoft AIOps Enterprise including alert flows for event data (REST, API, webhooks, etc.).

Ability to work effectively across time zone, culture, and organization boundaries to do whatever is needed to resolve operational issues.

Require candidate to have experience configuring and administering Moogsoft AIOps Enterprise and Dynatrace Observability Platform.

Prefer candidate to have experience with ThousandEyes, Shell Availability Engine, Tool Health and Operations Repository, Business Service Management / Business Process Monitoring, Active Directory, and Aternity End User Experience Monitoring.

Prefer candidate with Dynatrace Associate Certification or better.

Knowledge of APM, EUM, STM, and Event Management / AI Operations, and self-healing or diagnostics automation – considered a subject matter expert in one or more areas.

COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

Shell .
Website : https://www.shell.com