Junior Software Engineer 1 - Customer Journey Experiences amp Messaging

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Responsible for planning and designing new software and web applications. Completes programming and implements, tests and debugs defined software components.

Job Description

The Comcast Customer Journey Experiences & Messaging Platform team is building the next generation of interactive experiences as we continue to invest in new and better ways to communicate with our customers! Xfinity Assistant Journeys (XAJ) are an orchestrated customer experience leveraging business process management (BPMN), data intelligence, AI based recommendations, email, and SMS communications to create a series of connected interactions. These journeys range from predictive troubleshooting, proactive notifications for outages, and reminders for technician appointments and visits. This position includes the exciting opportunity to work with a number of cutting edge technologies that the platform is built on including: Amazon AWS cloud, Apache Nifi, Apache Flink, and Spring-based java microservices. As a junior software engineer, core responsibilities of this position will include working with peers and mentors in a team environment to develop and deliver new and updated functionality for the journey platform using a range of technologies such as Java, Javascript, and Ruby. Candidates will also be expected to participate in all phases of the software development lifecycle including functional testing, deployment in a cloud based environment, and general support. In addition to development tasks, day-to-day responsibilities include participating in team Agile Scrum ceremonies, updating progress in our work tracking platform, and providing delivery and operations status readouts when needed. You are the right candidate for this position if you a highly motivated individual, consistently seek to grow and learn, actively seek out technical challenges and solutions, and do not fear change -- come join us!

Core Responsibilities

Reviews, writes and edits codes. Conducts analysis to determine integration needs.

Researches, writes and edits documentation and technical requirements, including software design evaluation plans, test results and technical manuals.

Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.

Works with the Quality Assurance team to determine if applications fit specification and technical requirements.

Applies full use and application of engineering methodologies related to area of engineering specialty.

Displays knowledge of engineering concepts and skills and knowledge of their application in the area of specified engineering specialty.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Get results and drive growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com