Sr Site Reliability Engineer - Genesys Cloud

Profile

Description

The Senior Site Reliability Engineer supports the core components of site reliability, particularly as they relate to performance and incident response, to help facilitate service resilience and infrastructure uptime. The SRE helps connect application architects and support engineers with those dedicated to IT infrastructure to ensure application and system resilience. This role is accountable for the success of Humana's infrastructure teams as they relate to incident response, and is part of the on-call process to ensure the efficiency of IT teams when it comes to responding to incidents and outages in production. Through the collaborative post-incident review processes, the SRE contributes and assists with follow-up on action items as they relate to process improvements and completion, and helps drive useful metrics and dashboards. This role requires a firm understanding of core application architecture and infrastructure technologies across a broad spectrum of systems. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Requires ability to coordinate and collaborate with multiple teams, leadership of bridges for assessment, debugging, and resolution of issues.

Responsibilities

Major Incident response and resolution for assigned applications

Command Center engagement for high-profile initiatives

Problem review participation and follow-up

Application Change coordination and review

Drive process improvements and direction

Shared management of supported technologies

Required Qualifications

Bachelor's degree or equivalent experience

5 or more years of IT experience supporting applications and/or telephony infrastructure

2 or more years of Genesys Cloud experience

Ability to lead and manage multiple projects at one time

Experience with Application Monitoring methodologies

Able to present to senior leadership and influence decision making

Must have accessibility to high speed DSL or cable modem for a home office (satellite internet service is NOT allowed for this role); and a minimum internet connection speed of 10M x 1M

Preferred Qualifications

Master's degree or other advanced degree

Genesys Cloud Certified Associate or higher

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com