IT Support Specialist

Profile

SUMMARY

Bering Straits Native Corporation is currently seeking a qualified IT Support Specialist for the Information Technology Department in Anchorage, Alaska. This role will be specialized with a dual responsibility for IT support services and Enterprise Application support services. The incumbent will be responsible for maintaining high-quality IT services and support for our Users; as well as providing support for the planning, installation, configuration, and maintenance of critical systems used by the business. The individual must have the ability to deliver technical and non-technical support, have exceptional customer service skill, and provide Enterprise project support.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are

not

intended to reflect all duties performed within the job. Other duties may be assigned.

Provide Help Desk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through the IT Help Desk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the Help Desk tracking software

Document internal procedures

Assist with onboarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Report issues to the Service Desk for escalation

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as needed.

Assist in the installation, deployment, upgrade, or maintenance of enterprise applications.  This includes installing new software releases and system upgrades, evaluating, and installing application patches, and conducting application migrations, refreshes and restores.

Functions as technical support on implementation or upgrade projects to enhance the applications to meet dynamic business requirements.

Performs technical configuration, change management and testing activities to support a service-oriented architecture and integration between all applications.

Assists in both the IT support functional role and Enterprise Applications support functional role to identify and resolve critical system issues to minimize impact to business operations.

Works closely with the Enterprise Applications Administrator to resolve any performance related issues and provides recommendations for enhancements or changes as deemed necessary.

Interface, as directed, with software vendors for an application bug resolution or application maintenance issues.

Plans, creates, and maintains the appropriate documentation, inventory assessments, and procedures related to administration of the applications.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum) Qualifications

Bachelor’s Degree from an accredited college or university, with a major in Computer Science, MIS, or related field, or equivalent work experience is desired.

Demonstrable knowledge of basic of network setups and configurations.

At least 1 – 3 years of experience working in information technology or managed services team environment.

Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).

Experience with ticketing systems.

Knowledge, Skills, Abilities, and Other Characteristics

Personal Credibility and Professional Integrity.

Positive attitude, towards people and problem.

Ability to self-start, work independently and achieve high standards to meet multiple deadlines.

Proficient communicator, including writing, speaking, editing, proofreading and computer skills.

Above-par working capacity, to work in small and large projects with great attention to detail.

Work effectively with staff in a team-oriented environment with a positive, can-do attitude.

Adept in developing and maintaining strong relationships with management, staff, vendors and clients.

Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.

Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.

Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch and type for extended periods of time up to 10 hours.

Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation and correspondence in all languages required by the job.

Speak to individuals or groups of people with poise, voice control, confidence and professional integrity.

Respond adequately to inquiries or complaints.

Write using standard convention in all languages required by the job.

Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions.

Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.

Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, et.al.).

Use/interpret job related terminology, mathematical formulas, and functions effectively and efficiently.

Deal with people beyond giving and receiving instructions maintaining effective working relationships.

Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.

Be sensitive to cultural differences among individuals and groups of persons.

Operate/use a variety of job specific office machines and other office equipment.

Manage multiple high priority initiatives in a fast paced, highly technical environment.

Successfully perform the planning, directing, reporting and administrative responsibilities of this position.

Methods and procedures involved in the administration of software applications which includes the installation, configuration, patching, troubleshooting, documentation, and coordination.

Techniques and practices for resolving technical issues.

Analyze software application issues and determine effective course of action to improve operational and user functionality.

Utilize tools and methods to support enterprise applications that meet business goals and objectives.

Prioritize tasks and schedule work assignments effectively, sometimes working with multiple priorities under limited time constraints.

Effective interpersonal skills and ability to maintain positive working relationship with technical and nontechnical staff at all organization levels.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

WORK ENVIRONMENT

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel or remote work may be required.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

ADDITIONAL QUALIFYING FACTORS

As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.

Shareholder Preference.

 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.

We participate in the E-Verify Employment Verification Program. We are a drug free workplace.

# of Vacancies

1

Company info

Bering Straits Native Corporation
Website : http://beringstraits.com/