ServiceNow HR Configuration Professional

Profile

Job Information

Humana

ServiceNow HR Configuration Professional

in

San Juan

Puerto Rico

Description

The ServiceNow HR Configuration Professional helps shape best practice design as well as configuration within the HRSD module of ServiceNow to meet HR needs related to case management, knowledge management, portal design, mobile application and reporting/trending on ServiceNow data. The Service Now HR Configuration Professional's work assignments involve complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The ServiceNow HR Configuration Professional works with their business partners and technology support teams to design, configure, and support enhancements/upgrades to the HR Service Delivery module of ServiceNow. As part of this role, they will focus on rigorous configuration management leveraging out of the box functionality as often as possible. In addition to the partnership with business, they also provide consultation on best practices for platform stability. Responsible for thorough unit testing of their own configuration, peer reviewing of team configuration, support for user acceptance testing, pre-production testing, and post-production validation. Engages on ServiceNow upgrades as well as acting as Tier 3 support for issue resolution on the HRSD module of ServiceNow.

Required Qualifications

Bachelor's Degree in Computer Science, Engineering or with relevant experience

Demonstrated experience in HR technology ecosystem and ServiceNow

Experience working with HR and IT stakeholders on system enhancements

Knowledge / firsthand experience of Human Resources function

Experience problem solving and consultation within complex environments

Facilitating cross-functional teams' efforts

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Strong knowledge and experience working with ServiceNow's HR Service Delivery module, Portal (Employee Service Center), and Performance Analytics

ServiceNow certifications

Experience working in Agile Development Methodologies

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com