Staff Analytics Engineer

Profile

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What is the opportunity? 🤔

The Analytics Engineering team provides all parts of Intercom’s business with the right set of accurate and up-to-date data tables that form the basis of all of our most important operational and strategic data-driven decisions.

The team uses their deep knowledge of how GTM and Product teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into high-quality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.

This team is the glue between all of our Analyst teams and our Data Infrastructure teams. They speak everyone's language and make everything go faster.

If you’re interested in a Analytics engineering career at Intercom, apply today.

What will I be doing? 🚀

Partnering with the data infrastructure engineering team to understand and help evolve and maintain our data warehouse and the ELT that feeds it.

Build a best in class data platform to drive critical business decisions

Partnering with all of our internal analyst teams to understand the questions they are trying to answer and help them arrive at the right answers.

Simplify and improve data collection and reporting processes to automate manual workflows and eliminate manual dependencies

Reconcile data issues and alerts between various systems, finding opportunities to innovate and drive improvements

What skills do I need? 📖

You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code

You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.

A growth mindset and eagerness to learn.

You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs

You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves 🙌

Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations

Worked in Tableau, Looker, or similar visualization/business intelligence platform

Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Zuora

Familiarity with Python

Benefits 😠

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $214,000 - $289,800. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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Company info

Intercom
Website : http://www.intercom.com/