Critical Infrastructure Engineer

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.About the Team:

Technology Environments & Strategy (TES) Lab Operations exists to facilitate the innovation of Comcast's next-generation Architectures and Products. We believe that our people, process, and technology are crucial to ensuring sustainable, repeatable, and predictable outcomes. Our production-like environments serve as the backbone for development and quality assurance, and our people help align the many advancements within Comcast and our industry.

Overview of the Role:

TES Critical Infrastructure (CI) Operations Engineer is directly accountable for the planning, installation, and maintenance of all TPX National Lab locations regarding power, space, and cooling. Engineer will work in direct collaboration with HQ facilities and TES Engineering teams to assess facility impacts, drive strategic augmentation, and ensure total alignment with the latest industry standards. Individual possesses a deep understanding of CI engineering skills and methodology within MSO architectures and facilities, applying long-term objectives and plans related to the company's technical vision to daily activities.

CI Operations Engineer will serve as a CI expert, reducing time to market by directly assisting product owners and TPX lab teams in lab planning and identification of power, space, and cooling requirements. Implements, reviews, analyzes, and actions on real time monitoring metrics to drive capacity modeling and reliability of the network. Exhibits a Proven ability to understand, communicate, and implement facility compliance standards with employees and contractors. Directly drives initiatives pertaining to the integration and adoption of Comcast DCIM (Data Center Infrastructure Management) systems. Documents all facility design changes into tooling, defines site-by-site long range planning to address capacity growth, and develops meaningful reporting for management. Prepares various types of project plan documentation including development of standardized SMOPs, BOMs, SOW, etc. to expedite and streamline implementation. Engineer maintains in-depth experience, knowledge, and skills in area of discipline while determining work priorities and serving as resource for fellow employees. Interfaces regularly with vendors, engineering, and peer operations organizations, including Design Engineering, Video Engineering, CMTS Engineering, Systems Engineering, IP Network Engineering, Infrastructure, and Project Management.

This team loves their work but mostly because it helps us grow individually and professionally. We are committed to holding each other accountable and to helping each other and the team be the best version of ourselves. As such, it's important to ask relevant, meaningful questions to complete your work, hold teammates accountable in a disarming way, and action on feedback from teammates as an opportunity to grow.

Attributes We Are Seeking:

Firm knowledge of all aspects of power generation and (AC & DC) power distribution including facility and cabinet based PDU's, ATS's, and inverter systems, cooling, single line drawings, generators, etc.

Outstanding interpersonal skills with the ability to seamlessly collaborate with vendors, internal customers, teammates, and leadership.

Knowledge & experience DCIM tools, and various building management protocols (Modbus, SNMP, etc) & CI device integration.

A hard-working learner and advocate of our groundbreaking technology.

Individual with a high level of accountability - taking ownership of challenges and seeing them through to resolution.

A natural inclination to work collaboratively, to be transparent, and to seek and give feedback continuously.

An aptitude for technology and enjoy complex problem-solving while being adaptable and responsive.

A clear communicator with a strong bias for action and excellent documentation skills.

The ability to adapt and thrive in a fast-paced environment, even with direction isn't clear.

Strong technical resource and advocate for Engineering Operations procedures, policies, and processes, ensuring projects are fully integrated into the operations environment tooling, including lifecycle management and Data Center Infrastructure Management (DCIM).

A self-starter who demonstrates critical thinking, self-motivation, time-management, courage, and curiosity.

Ability to partner with functional teams and vendors to influence and drive alignment.

Preferred Skills & Experience:

5-7 years of experience in production Cable MSO (multiple-system operators) / datacenter deployments & engineering facilities, handling CI capacity and real-time monitoring.

Expert knowledge of Critical Infrastructure systems (power/space/cooling) and their importance to Data Center Infrastructure Management (DCIM). Proven ability to analyze, manage, and physically evaluate CI scenarios, and drive corrections or enhancements to ensure infrastructure operation efficiency.

Experience in creating, analyzing, and reporting on real-time metrics to determine effective work processes, drive standardization, and ensure compliance.

Familiarity with physical facilitation of emerging technologies and procedures, acting as a key stakeholder in strategic decisions around products, platforms, and technologies.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefitsReasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com