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Job Details

Technical Support Engineer I

Company name
Tokyo Electron U.S. Holdings, Inc.

Location
Hillsboro, OR, United States

Employment Type
Full-Time

Industry
Engineering

Posted on
Oct 30, 2020

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Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:Responsibilities:\u003cbr/\u003e• Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers and intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures\u003cbr/\u003e• Provides technical information and assistance regarding new systems or changes/modifications to existing systems\u003cbr/\u003e• Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) and Orbit requests to Japan as necessary\u003cbr/\u003e• Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan)\u003cbr/\u003e• Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required\u003cbr/\u003e• Performs SMBWA and completes reports as required\u003cbr/\u003e• Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials\u003cbr/\u003e• Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues\u003cbr/\u003e• Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues\u003cbr/\u003e• Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation\u003cbr/\u003e• Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement\u003cbr/\u003e• Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements\u003cbr/\u003e• Provides on-site Field Engineer training on current and new product technology\u003cbr/\u003e• Provides Technical presentations as required for customers and the field service team as needed\u003cbr/\u003e• Coordinating site-specific improvement plans\u003cbr/\u003e• Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics\u003cbr/\u003e• Maintain and advise finger print documents as the TEL owner and internally make sure that engineers are using the correct version of the document\u003cbr/\u003e• Able to travel 20 - 30% and will perform other duties as assigned \u003cbr/\u003e\u003cbr/\u003eQualifications:\u003cbr/\u003e• Bachelor\u0027s Degree; or Associate\u0027s Degree with 4 years of related experience; or 8 years of experience in lieu of degree.\u003cbr/\u003e• Mechanical aptitude is required as well as an ability to manage multiple tasks\u003cbr/\u003e• Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required \u003cbr/\u003e\u003cbr/\u003ePhysical Requirements: Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 35 pounds is required. May require bending/stooping/crawling/climbing. 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Company info

Tokyo Electron U.S. Holdings, Inc.
Website : http://www.tel.com

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