Senior Site Reliability Engineer

Profile

u003cpu003eu003cstrongu003eOUR VISION: THE WORLD. SUBSCRIBED.u003c/strongu003eu003c/pu003enu003cpu003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u0026nbsp;u003c/pu003enu003cpu003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/pu003enu003cpu003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book u003ca href=****consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eSenior/Principal Site Reliability Engineer (SRE)u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eSite Reliability Engineers at Zuora play a critical and visible role in delivering and supporting our platform. We are responsible for scaling and optimizing the reliability, availability, and performance of our infrastructure and platform services, and partnering with Engineering teamsu0026nbsp; to build highly available and performant services. We work with amazing developer teams in the design, provisioning, integration, configuration, monitoring, and incident response of large scale distributed applications and platform services. We deliver kickass SaaS.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cemu003eu003cspan style=font-weight: 400;\u003eAs a Senior/Principal SRE, you will be a member of a team that understands the configuration, technical dependencies, and overall behavioral characteristics of production services. In partnership with developers, you have the responsibility to ensure services are designed and delivered with focus on security, resiliency, scale, and performance. SREs are the ultimate authority and are accountable for end-to-end performance and operability of the services they own.u003c/spanu003eu003c/emu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eWhat you'll dou003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cemu003eChampion service reliability and preventionu003c/emu003eu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will be part of the team whose mission is the shared ownership of a collection of services and technology areas, in partnership with developer teams.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cstrongu003eService restorationu003c/strongu003eu003cspan style=font-weight: 400;\u003e: You are a key escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs) for L1 staff. You will often be called in during major incidents as a Subject Matter Expert (SME), when the source of a problem is unclear. You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. You will help maintain up-to-date documentation on deployments, processes and SOP runbooks.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cstrongu003ePreventionu003c/strongu003eu003cspan style=font-weight: 400;\u003e: Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the issue next time, with the goal to prevent the problem from recurring. You will drive the discovery and implementation of automated and self-healing solutions.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cemu003eService design and implementationu003c/emu003eu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will partner with development SCRUM teams in defining and implementing improvements to service architecture, both current and future. You will be an expert at articulating technical characteristics of services and their dependencies, and guide development teams to engineer highly reliable and performant services.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will frequently partner with developer SCRUM teams and actively participate in the execution of tasks required to meet milestones and deliverables set by the team throughout a release cycle.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cemu003eOperations Engineeringu003c/emu003eu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will own the reliability and performance of one or more services. You will understand and be able to communicate the capacity, scale, security, performance attributes and requirements of services you own. You are a SME, able to understand and communicate the characteristics of your service stack, such as:u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDegradation and behavior under load of the services and their dependenciesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eEnd-to-end tuning needs, optimizing resource utilization, as load patterns fluctuateu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eInstrumentation and metrics that clearly describe the service behaviorsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eScaling requirements and patternsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eResiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintainedu003c/spanu003eu003c/liu003enu003c/ulu003enu003c/ulu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eYou will take part in a shared on-call rotation that won’t cripple your life or kill your soul.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eWhat you need to haveu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cemu003eu003cspan style=font-weight: 400;\u003eSREs are a rare mix of sysadmins and development engineers, and as such you have the ability to understand and explain the effect of product architecture decisions on the ability to run as distributed systems. You are driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon.u003c/spanu003eu003c/emu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eYou are proactive, self-motivated, customer-focused, organized, and a good communicator.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eYou demonstrate competence in shell scripting and high-level programming languages such as Bash and Python. We use Python extensively.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eYou have over 4 years experience running large scale customer facing web services with a solid understanding of:u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eREST APIsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLinux/Unix system internals.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLoad balancing technologies, including L7 routing, DNS, and CDNu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eNetworking and TCP/IPu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOff the shelf observability (monitoring, metrics, alerting, tracing) solutions (Wavefront, LogicMonitor, Pingdom, DataDog) or open source ones (Prometheus)u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eStandard Internet services, such as DNS, HTTP, etc.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCloud computing patternsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eConfiguration management using Puppet, Chef, Ansible, or similaru003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eIT Security and complianceu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eContainer based orchestration platforms such as Kubernetes/EKS/AKS and ECS at scaleu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCI/CD pipelines using tools such as GIT, Jenkins, Spinnaker, Terraform and Ansibleu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eYou demonstrate practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies, persistence technologies, and queuing.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003cspan style=font-weight: 400;\u003eYou have experience with AWS Services like EC2, ELB, ElastiCache, DynamoDB, SQS, SNS, RDS, S3.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003cspan style=font-weight: 400;\u003eYou are passionate about automation.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003cspan style=font-weight: 400;\u003eYour head is full of customer-delighting ideas for the next hackathon.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eAn ideal candidate will also have experience with:u003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eContainer and Container Management technologies, such as Docker and Kubernetesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDatabases and big data storesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eDefining and documenting technical architecture of complex and highly scalable productsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eFamiliarity with ITIL-based incident, problem, and change managementu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience working with large global teams and ability to coordinate well within and across various development teams.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR “ZEO” CULTUREu003c/strongu003eu003c/pu003enu003cpu003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eTo learn more visit u003ca href=****is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/pu003enu003cpu003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/pu003enu003cpu003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003e#LI-EW1u003c/pu003enu003cpu003eu003cbru003eu003cbru003eu003c/pu003e}

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