Director Operations amp System Engineering - VIPER

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

**MEMBERS ONLY**SIGN UP NOW***.'s Technology. Product. Xperience (TPX) organization works at the intersection of media and technology. The VIPER Time Shifted Video Engineering Group within TPX is responsible for developing and managing the Next Generation IP-based Cloud DVR (cDVR) system. We developed this system from the ground up. It is a large-scale system supporting millions of customers to record and play back their favorite TV shows anytime, anywhere, on any device connected to the internet. We are looking for an outstanding Director candidate to lead the Operations and System Engineering Team within the Time- Shifted Engineering group.

Job Description

What You'll do:


The successful candidate will ensure the efficient and effective functioning of Cloud DVR systems and operations, using data-driven approaches, large-scale operations, and principles of Site Reliability Engineering (SRE), promoting a DevOps culture and automation.
You will lead multiple teams of engineers and be responsible for the daily operations of Cloud DVR systems to ensure optimal performance and reliability.
This role requires someone with excellent leadership and communication skills, as well as experience in managing system engineering projects.


The Key Responsibilities:


Lead and manage the Operations and System Engineering Team, provide mentorship, resolve concerns, and coach and grow managers and senior individuals.
Serve as the primary point of contact and liaison between the Operations and System Engineering Team and other teams. Be familiar with all technical details and problems the team faces.
Develop and implement data-driven processes and procedures to optimize system performance and reliability, using principles of SRE, promoting a DevOps culture, and fostering a culture of collaboration, continuous learning, and continuous improvement.
Oversee the implementation of new systems and technologies, including hardware and software, with a focus on automation and monitoring, promoting the standard processes throughout the organization.
Identify and address operational and system engineering challenges and opportunities, using data to inform decision-making and implementing solutions to improve efficiency and effectiveness.
Develop and manage project plans and budgets to achieve goals and objectives, using metrics and analytics to measure success, promoting a culture of accountability and performance.
Develop and maintain relationships with vendors and partners to ensure smooth operations and timely delivery of projects, using data to assess performance and identify areas of improvement.
Ensure effective communication and teamwork across departments and teams to achieve larger organizational goals, using data to drive alignment and consensus-building, promoting multi-functional teamwork and shared ownership of outcomes.


What You'll need:


Experience leading engineering teams
BS in Computer Science, Engineering, or related fields, MS in Computer Science, Engineering, or management and leadership is a plus.
At least eight years of experience with at least two years of experience in a leadership role and experience in managing operations and system engineers is a plus.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data to drive insights and action
Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
Strong leadership and team management skills, with the ability to motivate and manage a diverse group of engineers in a data-driven, SRE-oriented, DevOps-focused, and automation-driven culture
Ability to work in a fast-paced, dynamic environment and manage numerous projects simultaneously, using data to prioritize and optimize resources, promoting a culture of agility and responsiveness
Have a passion for improving operational efficiency through automation
A strong sense of ownership and initiative, and love learning and adapting to new technologies
Experience with Docker, Kubernetes, Database, and Object Storage is a plus


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Salary:

Pay Range: $150,713.72 - $226,070.58

**MEMBERS ONLY**SIGN UP NOW***. intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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