Systems Engineer Engineering Operations

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for participating as an individual contributor in project teams, fixing operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Collaborate with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own field. Integrates knowledge of business and functional priorities. Acts as a catalyst in a sophisticated and crucial environment. May lead teams or projects and shares expertise.

Job Description

About the Team:

The technical engineer will work closely with several other IT Engineers in different level support roles. From tier 1 desktop support to our enterprise architecture team. This role will also collaborate with various multi-functional and technical teams leveraging standard Security, Legal support practices. For this specific role, our team is strictly onshore positions that work very closely with each other to ensure successful support and delivery of our services.

Job Description


Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides solving direction. Provides mentorship and recommended solutions to sophisticated technical issues.

Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects are fully coordinated into the operations environment including lifecycle problem management from front line CARE through Engineering.

Crafts data and metric systems to supervise operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides practical insight to management.

Provides recommendations to Engineering and vendors on defects and required improvements. Attains all relevant industry standard technical certifications.

Performs sophisticated and routine maintenance tests for designated areas of engineering. Identifies, isolates, and advances issues to appropriate personnel. Ensures that all maintenance is accurately validated to minimize subscriber impact to (ideally) zero.

Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.

Analyses problems in design, configuration, data flow and data state within a highly sophisticated multi-product provisioning system.

Serves as team lead on multiple projects, often spanning different engineering fields within the organization.

Is responsible for the integration of projects into operations including instrumentation, automation, standardization, and methods/procedures.

Does not have any direct supervisory responsibilities. May advise workflow and act as a technical lead.

Consistent exercise of independent judgment and discretion in matters of significance.

Other duties and responsibilities as assigned.

Azure Active Directory Administration

Exchange Online Administration

Intune

PowerShell scripting

Tier 3 O365 Application support

OneDrive Administration


Employees at all levels are encouraged to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Be responsible for the customer experience - think and act in ways that put our customers first, give them Detailed digital options at every touchpoint and make them promoters of our products and services.

Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new insights.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Get results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.


Disclaimer:


This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - EngineeringCrossing.com