Manager Software Engineering

Profile

Because you belong at Twilio
The Who, What, Why and Where
Twilio is looking for a dedicated Engineering manager to lead, manage, and grow the Invoicing team at the heart of the Billing Platform (BP) business unit. As Twilio’s Billing platform focuses on delivering the mission of becoming the trusted platform for enabling Twilio’s growth, we will seek to evolve our customer facing platforms. Our vision is to build an extensible invoicing and taxation platform that enables customers to be accurately and transparently billed, while enabling partners to control taxation policy.
As the Engineering Manager in the Billing Platform (BP) organization, you will own the engineering team that builds the invoicing systems and services for the Billing Platform Business unit.
Who?
Twilio is looking for an engineering manager who lives
the Twilio Magic
You have demonstrated ability leading distributed teams of 5 or more. You are first and foremost a people person who has the ability to attract and empower top talent. You are curious, collaborative, humble and have empathy as a key trait.
Having been a developer yourself with 8 years of hands-on software development experience. Experience leading engineers in a high technical and complex operations environment is a must. You have worked with teams to deliver transform live, cloud based production systems, modernising, making them more resilient and extensible.
Having a strong background in distributed systems, and software engineering experience in designing, architecting, developing, and maintaining large-scale, enterprise environments and systems (data, event, payments), you lead teams which build and operate customer critical PaaS or SaaS products.
You are a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. As a pragmatist, you work with your stakeholders and team to distil complex and ambiguous situations, creating and delivering to realistic timelines.
You are passionate about engineering hygiene and operational excellence. You focus on quality through a metrics-based defect tracking and take pride in delivery.
You have excellent communication skills, ability to be personable yet persistent. You are able to articulate the “why”, engaging your team to their priorities and the understanding their customer impact.
You have expertise with agile methodologies, continuous integration, and test automation.
What?
Curate, lead, and grow and manage a team of passionate engineers. Provide support and guidance that enables the team to self-organise and to achieve sustained high velocity and predictability.
Enable employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to improve their potential. Provide continuous, timely performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
Setting a high bar for your product, producing high quality, well architected and supportable code. Lead reviews of architecture design.
Own, operate and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Institute and maintain a rotating on-call incident response processes for the team.
Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt.
Break down roadblocks and delivering effective communications to partner and dependent teams. Create a culture of continuous improvement through retrospection.
As a member of the Engineering Management team, foster leadership principles and behaviours throughout the organisation to groom the next generation of leaders.
Act as an ambassador for Twilio, recruiting and motivating top talent.
Why?
Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform on the planet. The Twilio platform reaches more than two million developers globally.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to solving hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.
Where:
This position will be remote, aligned with development teams in Dublin, Ireland and Madrid, Spain. Twilio offers great benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; that seeks well-rounded talent to ensure a full perspective on our customers’ experience; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture to empower everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Company info

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