Regional Technical Engineer

Profile

u003cpu003eu003cstrongu003eKEY ACCOUNTABILITIES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eSupport end-user and office technologies following established department policies and procedures.u003c/liu003enu003cliu003eProvide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.u003c/liu003enu003cliu003eLiaison between Regional/Remote Technical Support team and Tier 2/3 Engineering/Infrastructure teams.u003c/liu003enu003cliu003eBe technical lead for the Regional/Remote Technical Support teamsu003c/liu003enu003cliu003eDevelop and implement user policy and reference materials.u003c/liu003enu003cliu003eResearch, test and support hardware for use in environment.u003c/liu003enu003cliu003eProvide support training to Regional Technical Support and Service Desk team members.u003c/liu003enu003cliu003eEnsure SLAs are being met in the Regional/Remote queuesu003c/liu003enu003cliu003eCollaborate with Enterprise Engineering and Infrastructure teams to ensure end user needs are being met, discuss ongoing major projects and collaborate on future initiatives.u003c/liu003enu003cliu003eLead office openings, moves and upgrades, and Firm events as needed.u003c/liu003enu003cliu003eProvide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.u003c/liu003enu003cliu003eProvide feedback and coaching to team members.u003c/liu003enu003cliu003ePerform such other/additional duties as may from time to time be assigned.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eTECHNICAL SKILLS AND COMPETENCIES REQUIRED:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eDemonstrated knowledge of leading and supporting IT teamsu003c/liu003enu003cliu003eThorough knowledge of law firm applications including Microsoft Office and netDocuments.u003c/liu003enu003cliu003eThorough knowledge of Cisco suite of collaboration platforms such as WebEx, Jabber and Call Manager.u003c/liu003enu003cliu003eExperience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.u003c/liu003enu003cliu003eDemonstrated experience in end user support and basic training.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEDUCATION AND CERTIFICATIONS:u0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu0026nbsp;Preferred: u0026nbsp;Bacheloru0026rsquo;s degree in information systems or information technologyu003c/pu003enu003cpu003eu003cstrongu003eEXPERIENCE REQUIRED:u003c/strongu003eu003c/pu003enu003cpu003eu0026nbsp;3 years related experienceu003c/pu003enu003cpu003eu003cstrongu003eWORKING CONDITIONSu003c/strongu003e (Environment within which the work is performed):u003c/pu003enu003cpu003eu003cstrongu003eREGULAR (IN-OFFICE):u003c/strongu003eu003c/pu003enu003cpu003eOffice environment with little exposure to excessive noise, dust, temperature, and the like.u003c/pu003enu003cpu003eu003cstrongu003eEMPLOYMENT WITH LITTLER MENDELSON:u0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eAll employees are expected to adhere to the Firmu0027s personnel policies and procedures, according to the Professional Staff Employee Handbook.u003c/pu003enu003cpu003eThe above statements are intended to describe the general nature of the job and do not represent that all such duties will be performed by all individuals who hold the job. The list of accountabilities and their related duties is not exhaustive in that incumbents may be assigned other duties in addition to those shown.u0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eSCOPE OF JOB DESCRIPTION AND MODIFICATIONS:u003c/strongu003eu003c/pu003enu003cpu003eThis job description does not limit the tasks that an employee may reasonably be requested to perform. Substantive changes to this job description may be necessary to meet the changing business needs of the firm.u0026nbsp; Notwithstanding this Position Description, all Littler Mendelson employees are at-will employees u0026ndash; each may resign at any time and for any reason, and the firm is free to terminate the employee at any time, with or without cause and with or without notice.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:2e3d7edd-7174-48cf-a542-539119bbcf9f,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2022-06-16T21:43:11.659Z},{JobBoardId:631c7b72-f9c7-4adf-9109-9967ce8334e4,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2022-06-16T21:43:11.659Z,InternalPostedDate:2022-06-16T21:43:11.659Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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