Sr. System Administrator-Communication

Profile

JOB OVERVIEWResponsible for planning, designing and implementing technical components and strategies for relevant service areas with a focus on audio/video communications, workspace of the future and digital technologies. Additionally, the Digital Workspace Engineer works to create a world class collaboration experience for all users including remote/mobile, hybrid and on-site.ROLES AND RESPONSIBILITIESDesigns, builds, tests and implements modern workplace technologies in an enterprise environmentSpecific responsibility for seamless integration of AV and communication technologies in conference rooms, auditoriums and training roomsDeploys solutions that are creative, innovative, stable and intuitive with easy user interfacesResponsible for designing and building highly available content, communications, and collaboration environments that lets employees communicate and collaborate easily and intuitively.Deploy solutions in Office/Microsoft 365 Environments, Teams, Azure, WebEx, Zoom and any other communications eco-systemResponsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutionsDesign, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spacesFollows the standards and policies defined for the AV services, conference rooms, Cisco WebEx and MS Teams servicesDesign, administer, and manage a scalable enterprise-level AV platform based on business requirementsLead testing practices to ensure AV changes/upgrades don’ t negatively impact key business applications or user experienceDocument the deployment, troubleshooting, and operational processes required to build and operate our AV solutionsDevelop custom configurations and/or software solutions around AV services as necessaryProvides the last line of defense for AV support within ITAct as a Subject Matter Expert (SME) for Cisco/Teams rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, streaming & digital signage infrastructureImplements standard methodologies for enterprise monitoring, troubleshooting and maintenance of our enterprise collaboration systemsAct as the escalation point for support issues and works closely with operations teams to facilitate efficient end user support, troubleshooting and resolutionCreate and maintain detailed systems documentation to support, clear and compelling communication and drive alignment and standards between all sites and brandsStays current with technological developments in systems administration technology and recommends ways to take advantage of new technologiesSatisfies customers with a state-of-the-art solutions, and unlocking the potential of new technologiesTakes ownership and responsibility for tasks that are assignedDemonstrates consistent professional and superior customer service and interpersonal skillsPerforms all other duties as assigned by the supervisor and or managerTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Skilled and knowledgeable with all collaboration and modern communication platformsAdvanced working knowledge with projectors, monitors & all-in-one communication solutions and platformsAble to install, setup, configure, troubleshoot, and optimize basic to moderately complex computer, AV and technical systems, components and associated peripheralsSkilled with various video and audio formats, sample rates, A/D conversion and core audio technologyWorking knowledge of Azure Automation, PowerShell and other scripting tools and languagesProven depth of knowledge and hands-on experience in Microsoft and TCP/IP networking environmentsThorough understanding of Active Directory & cloud Interfaces (ADFS) including Okta MFAProfessionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position.Consistently demonstrate professional and superior customer service and interpersonal skills.Keeps abreast of current developments and trends in relative areas of technologyAble to produce professional documentation for standards, policies and proceduresAble to embrace an environment that is constantly changing to meet the needs of the businessEDUCATION AND EXPERIENCEBachelor’s degree in computer science, engineering or related fieldAt least 6-8 years (or relative) in AV engineering role, where you learned the nuances of IT administrationExperience with cloud telephony system, Microsoft O365 integrations, and BI platforms, PowerShell scripting, Cisco WebEx configuration and management, multiple collaboration platforms, conference room designing, MS Teams, and Level 3 escalation supportAbility to identify, scope, and recommend improvements in the AV space2 to 4 years of scripting experience such as Python, PowerShell, or other automation toolsTech savvy, ability and passion for learning new technology and toolsPassion for customer support, a drive to help end-users get what they need to do their jobs the best they canA sense of satisfaction from assisting end-users in getting what they need on timeAbility to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.

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