Technical Customer Experience Intern

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Hungry, Honest, Humble, with Heart!
The Opportunity
This Role is a hybrid role, you will be expected to work in the office in Paris at least 3 days per week
This is an exciting six-month internship opportunity to join a first-class services area and work alongside industry leading talent as part of our Customer Experience team! You´ll gain valuable experience directly interacting with our customers as you design, build, and run our **MEMBERS ONLY**SIGN UP NOW***. solutions alongside them. We want you to succeed so during your internship you´ll obtain two of our industry recognized certifications; the **MEMBERS ONLY**SIGN UP NOW***. Certified Professional (NCP), and the **MEMBERS ONLY**SIGN UP NOW***. Certified Master (NCM)! But that´s not all; we´ll provide you with a training plan, access to tech labs, and constant support and mentorship from experts throughout your time with us!
We are looking for a pro-active person that loves technology, thinking outside the box, and building relationships with others. If you also have strong presentation skills and possess a consulting mindset, then this could be the role for you so read on!
Customer Experience at **MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***. cares deeply about customer satisfaction, and all our efforts point towards them adopting and using our portfolio of products and services to the fullest. As a member of the Customer Experience team, you´ll become a trusted advisor as you advocate for best practices. You´ll also work directly with different customer environments, providing credentials, applying patches, creating tickets, and much more. 
Our team values a sense of community, and we believe that work should be both fun and challenging. As part of this team, you´ll benefit from the collective intelligence of very smart people who work collaboratively and socially. Come meet other Nutants, build long lasting relationships and expand your professional network with this amazing opportunity!
Your Role
Assess **MEMBERS ONLY**SIGN UP NOW***. products usage by the customer to better drive adoption.
Administrate and support the customer's **MEMBERS ONLY**SIGN UP NOW***. environment to ensure an excellent experience.
Act as a trusted advisor to customers by providing guidance on **MEMBERS ONLY**SIGN UP NOW***. best practices, reference architecture, validating designs, training, and enablement of customer resources.
Collaborate with the sales team in identifying and communicating new opportunities as well as ongoing customer status.
Keep customers constantly informed by providing status reports on projects, updates to software, and any auxiliary documentation required.
What You´ll Bring
Currently enrolled in a Bachelor or master’s degree in Systems Engineering, Computer Science, or related field of study.
Excellent communication and presentation skills, with the confidence to perform white boarding and training sessions.
A desire to work directly with customers, displaying a customer centric mindset.
Interest in Hyperconverged Infrastructure technology, especially regarding Storage and Virtualization.
A team player that enjoys taking a creative approach to problem solving, with the capacity to analyze and diagnose complex problems across different platforms.
The ability to speak French at a Native level, along with an excellent level of writing, reading and spoken English.
About the Opportunity
Hamid Ben Daas - Director, Resident Consultants EMEA
I joined **MEMBERS ONLY**SIGN UP NOW***. in 2018. I remember when the **MEMBERS ONLY**SIGN UP NOW***. recruiter called me - “No its not for me” I thought.  How wrong was I!  A former **MEMBERS ONLY**SIGN UP NOW***. customer myself, nowadays I´m proud to embrace the culture which made me a customer in the first place. 
Before **MEMBERS ONLY**SIGN UP NOW***. I´ve worked for 25 years on customer side and managed the IT for 2 big companies in France. My roles, and that of my teams, has always been related to design, build, and run the best infrastructure to host the top line business-critical applications. One of my best career achievements came in 2014, as I managed to lead a digital transformation for an entire data center, by migrating all legacy infrastructure to HCI using **MEMBERS ONLY**SIGN UP NOW***. solutions.
Thanks to my experience and leadership capabilities, one of my biggest qualities is to create a work environment that combines both excellence in execution while maintaining a challenging but fun and pleasant work atmosphere. When I am not at work, I am passionate about cooking good food that I enjoy eating with family and friends. I also like long distance cycling and trail running.
I´m a big believer of collective intelligence. In a more and more complex world, when we work as a community, we feel stronger, and everybody can benefit from individual skills and strength. I´m expecting you, as an intern, to bring innovation, think outside the box, be curious and creative, but above all be eager to join this community!
What the Team Says about Customer Experience at **MEMBERS ONLY**SIGN UP NOW***.
Every day since joining has been an opportunity to learn and grow. The support and depth of knowledge from peers and colleagues constantly astounds me and reminds me why I´m so proud to be a Nutant! Within our Customer Experience team no one day is the same, every customer is unique and has different needs, which in turn entitles different opportunities to learn and approach things. That’s the beauty of working in customer experience: your reach is wide and far, and the impact is always great.  I can’t recommend the CX team at **MEMBERS ONLY**SIGN UP NOW***. any more highly.  It really is like a family.
How We Work
You will work from the office at least 3 days per week. Some travel to customer sites around Ile-de-France region may be required.
#LI-Hybrid #LI-LV1
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. **MEMBERS ONLY**SIGN UP NOW***. hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
**MEMBERS ONLY**SIGN UP NOW***. believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
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