Senior Technical Support Engineer - Virtualization/Network/Storage

Profile

Sr. Technical Support
Engineer
Job Summary
**MEMBERS ONLY**SIGN UP NOW***. is seeking well-rounded Technical Support Engineers to assist our fast-growing customer base. You will remotely support our hybrid-cloud solution and be the champion for **MEMBERS ONLY**SIGN UP NOW***. by providing an over the top support experience to our customers.
We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction. Our diverse, multicultural team of top-notch engineers from leading virtualization, compute, and networking companies, acts as our customers’ champions, working closely with Engineering, Field and Sales teams.
Responsibilities
Remotely troubleshoot, debug, and diagnose customer issues
Interact directly with our Engineering team to drive product improvements based on feedback from customers and field implementations
Develop and contribute to internal and external Knowledge Bases
Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem
Improve serviceability of the product by testing new features
Coach and mentor new and junior support engineers
Be a champion for our customers
Requirements
8 year experience in troubleshooting and debugging complex issues, on one or more of the following: Virtualization, Networking, Linux or cloud technologies
Spoken and written English skills
Customer First mindset
Passion and ability to learn new things
Working proficiency in one or more EU languages, with strong preference for the following: Italian, Spanish, German, French
Nice to have
Hypervisor knowledge such as ESXi, Hyper-V, XenServer and KVM
Experience troubleshooting backend applications such as Active Directory, VDI management (Citrix, VMware), databases and backup solutions
In-depth understanding of TCP/IP protocol stack, packet analysis as well as the ability to troubleshoot connectivity issues
Knowledge of different Operating Systems, such as Linux and Windows
Solid knowledge of storage protocols such as NFS, iSCSI and SMB
Understanding of container technologies, such as Docker and Kubernetes
Experience with public cloud providers such as AWS, Azure and GCP
Scripting, programming or API knowledge
What we offer
You will have the opportunity to be part of an amazing international and diverse team, while developing your career at the leading Hyper-Converged technology company in a highly collaborative environment.
Our world-class benefits package includes, between others:
A permanent contract with great compensation and benefits, including Health Insurance and Pension Plan
A generous international relocation package, comprehensive of travel costs, Visa assistance, shipping expenses coverage and relocation allowance
Access to Internal and external training with industry certifications, such as Microsoft and VMware
About us
Founded in 2009 and headquartered in San Jose, California, **MEMBERS ONLY**SIGN UP NOW***. is a passionate team of 6000 employees worldwide. Our people (we call ourselves “Nutants”) are the heartbeat of
#LifeAt**MEMBERS ONLY**SIGN UP NOW***.
and one of the many things that makes **MEMBERS ONLY**SIGN UP NOW***. a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.
We are humbled to be recognized as one of
Bloomberg’s Top 50 Companies to Watch in 2020
and one of the
Fortune 100 Best Companies to Work For® 2020
We’re growing fast and disrupting the computing industry. Join us and make your mark.
About our business
**MEMBERS ONLY**SIGN UP NOW***. is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. Companies around the world use **MEMBERS ONLY**SIGN UP NOW***. software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. **MEMBERS ONLY**SIGN UP NOW***. hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
**MEMBERS ONLY**SIGN UP NOW***. believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
Apply

Company info

Sign Up Now - EngineeringCrossing.com