Graduate Systems Engineer - English Speaking

Profile

The Opportunity
This role is based in Barcelona, Spain.
The Associate Customer Success Systems Engineer is an exciting, brand-new role for an upcoming or recent graduate where you’ll have a direct impact on current and future **MEMBERS ONLY**SIGN UP NOW***. products and solutions. This team works on the post-sale side of the transaction - internally and externally with the client to ensure product optimization and identify potential areas for further sales.
You'll spend the first year in a structured training program, becoming a subject matter expert (SME) on **MEMBERS ONLY**SIGN UP NOW***. products and gaining industry recognised certifications. You will shadow some of our experienced Systems Engineers to grow your skills, knowledge and confidence to provide our customers with an outstanding experience.
Customer Success Engineering at **MEMBERS ONLY**SIGN UP NOW***.
As part of this dynamic team, you will be a technical representative of **MEMBERS ONLY**SIGN UP NOW***. products providing direct technical guidance to our customers.
You will focus on ensuring effective adoption of our subscription products and become the subject matter expert to help customers deeply understand a specific **MEMBERS ONLY**SIGN UP NOW***. technology, moving the **MEMBERS ONLY**SIGN UP NOW***. conversation and adoption forward.
We are looking for motivators and go-getters who will improve our processes, our products, and ourselves. You can quickly absorb solutions, have empathy for customers, as well as excellent communication skills, and a drive for continuous improvement.
Your Role
Act as the subject matter expert (SME) on a narrow list of products to assist and add value to the customer
Present **MEMBERS ONLY**SIGN UP NOW***. solutions value proposition to customers and partners remotely through webinars and video conferencing
Build long-term business relationships and become a trusted advisor to identify new opportunities and sell **MEMBERS ONLY**SIGN UP NOW***. solutions
Receive formalized industry-specific training and certifications in addition to informal coaching and mentoring
Participate in and lead customer workshops
What You’ll Bring
A Bachelor’s or Advanced degree from an accredited college/university in Computer Science, Information Technology, or similar subject, with a graduation date before August 2023
The ability to speak English at a Native level
An enthusiasm for technology and the ability to speak to current and future trends
The ability to work with a wide variety of people and to collaborate with geographically distributed teams, effectively communicating everything from data points, technical product details, to delivering critical feedback
A customer-first mindset - you're passionate about delivering a high-quality customer experience, giving customers what they need to succeed
A focus on value-added interaction with our customers toward ensuring effective adoption of our subscription products
Your Team
“This role has lots of learning opportunities for the self-motivated go getters.” – Santiago
“Being a Customer Success Systems Engineer blends a great balance of being technical and solving real business solutions. It challenges me to understand industry trends, product adoption best practices, and system integrations. This role is for anyone who is excited to give customers the best continued onboarding experience with **MEMBERS ONLY**SIGN UP NOW***.!”- Ruben
How We Work
We are fully hybrid team with employees working across different countries and locations. You and the other graduates that are joining us will mostly be based in our office in Barcelona, overlooking the beach, but we encourage flexibility, so you'll also have opportunities to work from home. There will also be occasional travel for team events.
You will stay connected to your manager, mentor and peers through regular meetings and daily chats.
Learn more about **MEMBERS ONLY**SIGN UP NOW***.
or take an in-depth look into our platform architecture with the **MEMBERS ONLY**SIGN UP NOW***. Bible
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**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. **MEMBERS ONLY**SIGN UP NOW***. hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
**MEMBERS ONLY**SIGN UP NOW***. believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
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