Data Center Operations Engineer II

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The **MEMBERS ONLY**SIGN UP NOW***. Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

Job Description

Overview of the Role:

Serves as an onsite Data Center Operations Engineer and collaborates with others to deploy effectively & efficiently, audit, decommission, migrate, and provide a 24x5 onsite technical hands-on break fix support. Provides rotational on call support on weekends Assists in team workload, including change control, resolution of stake holder issues, resources, schedules, and timelines to ensure that implementation is on track for overall project success and reporting Day to day facilitation of deployment methodology and standards. Provides escalation to layer one leadership, technical assistance, and operational support. Maintains, and oversees MOPS for installations and maintenance of critical facilities and structured cable plant Functions as resource to support BAU, POR, Network Builds, Migrations, Hardware maintenance, and hands-on / break fix in accordance with SLA's Placing devices in cabinets using on KW availability, physical space, cooling, port availability, structured cable plant and application device requirements Full life cycle of install & decom processes of rack mountable equipment (severs, switches, storage, firewalls, load balancers, and other network devices) in a NDC and RDC environment Follow design specifications and works directly with vendor(s) on infrastructure and staff

Work Schedule: Monday - Thursday four 10hour shifts with periodic weekend on-call.

Core Responsibilities:


Tier one support for break fix

Auditing of environment daily and monthly

The overall rack, stack, power & cabling of equipment within the Data Center.

Interfacing with vendors to install, maintain, troubleshoot and decoy related equipment. Maintain and troubleshoot Data Center cabling infrastructure and day to day capacity requirements.

Streamlining Methods and Procedure for day-to-day operational effectiveness.

Manage Data Center cable running lists, and records of deployed equipment.

Inventory management of copper, fiber, and power cord with little to no guidance.

Data Center FE escorts and ensures security procedure compliance.


Preferred Skills & Experience:


Three plus years of experience in deployment and installation of switches, routers and servers

Three plus years of experience in High Speed Data, Voice, IP and Data Networking.

Knowledge of aspects of power generation and power distribution including facility and cabinet based PDU's, ATS's, and UPS's.

Diverse knowledge of Power & HVAC data center dynamics.

Experience to effectively plan project installations and forecast infrastructure growth - including deployment accuracy, ordering supplies, maintaining inventory control, and documenting processes.

Basic knowledge of all current types of networking and server hardware.

Demonstrated experience of documenting & developing policies and procedures.

Experience project management, analytical, problem solving and organizational abilities.

Superior interpersonal skills with the ability to work with vendors, employees, and management.

Some travel required


About Our Perks & Benefits

We are determined to build an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:


Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, **MEMBERS ONLY**SIGN UP NOW***. supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.


Learn more at ****(****
Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Associate's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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