Senior Manager Advisory Engineering - Early Product Adoption

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Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. u00A0 We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. u00A0 At Splunk, weu2019re committed to our work, our customers, having fun, and most importantly to each otheru2019s success. u00A0 Learn more about Splunk careers and how you can become a part of our journey!As a Senior Manager within the Early Product Adoption, Advisory Engineering, you will lead Advisory Engineers responsible for incorporating customer and field feedback at the most critical stages of product development. The team has a comprehensive view of Splunku2019s capabilities across all of our products, how they integrate, and what is needed to operationalize them for our customers. As the Sr. Manager of this highly skilled team, you will be responsible for standardizing the operating and engagement models during the development process. Solidifying the mechanisms to collect, and report product feedback. You will supervise the team as they work with customers to install, configure and validate ground-breaking Splunk technologies in their environments. Oversee the sharing of their discoveries to guarantee both product design and product delivery enabling features that Splunk customers value!The team acts as the go-to resource to standardize processes and provide deployment guidance for both pre-release and recently released products and their capabilities. Identifying areas of collaboration, and lead dependencies throughout the entire P&T organization and the programs currently supported.You will maintain a deep technical understanding of the current products, new capabilities, and features as they are being developed. Partnering with Product and Engineering as they develop new features bringing their capabilities to the market. The right person needs both technical expertise and a robust set of non-technical skills to speak with many of our Splunk customers. Championing our customer's journey with Splunk to ensure success and value at each step!ResponsibilitiesDrive teamwork and collaboration across the programs that the team supports.Lead staff and assign projects to advisory engineers based on resource capacity, abilities and career growth areasAdvise Engineering and Product leadership on critical findings that could impact customer adoptionProvide technical leadership and contribute to key decisions making related to new products and cross-product integrations across the P&T organizationEstablish a regular cadence with the Field Interlock team to ensure there is Field involvement throughout the development lifecycleProvide continuous user feedback for fast iteration on the products being developedBuild a scalable model for the team to participate in design reviews with PM/Engineering for Tier 1 and Tier 2 productsBuild customer advocacy through relationship building and expert communication skillsRequirementsSolid experience (5 years) in leading a team of technical resources in a fast-paced high-tech environmentDomain expert in designing and maintaining large, highly distributed Splunk Enterprise deployments.Solid understanding of open source and big data technologies, trends, methodologies, and best practicesAbility to take customer problems and/or enhancements and turn them into clear and consolidated feature requestsPossesses strong presentation skills and is able to communicate clearly and professionally at all levels within and outside the companyWorking knowledge and experience across multiple verticals and industries and can articulate the technology landscapeConsulting background and /or comfortable working with customersExpert troubleshooting skills using diagnostic and development toolsStrong shell scripting and high-level language expertiseGreat listener, passionate about puzzles, and not afraid to dive into a problem to help solve itStrong passion for collaboration, teamwork, quality and attention to detailWe value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider employment-qualified applicants with arrest and conviction recordsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.This is a remote position located in the US.Thank you for your curiosity about Splunk.(Colorado only*) Minimum base salary of $215,000.00. You may also be eligible for incentive pay equity benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

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