Company name
Sandvik Process Systems
Location
Smyrna, TX, United States
Employment Type
Full-Time
Industry
Customer Service, Call Center, Engineering
Posted on
Feb 12, 2023
Profile
Sandvik Rock Processing Solutions is looking for a
CSR and Operations Manager
Location – Flexible
Sandvik Rock Processing Solutions
(SRP) is a business area within the Sandvik Group
and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries.
JOB PROFILE
Plan, direct, and monitor the activities of an inside sales team within a specified geography, product line, or market segment to achieve established inside sales targets, and responsible for overall management and continuous improvement of warehouse operations.
KEY RESPONSIBILITES INCLUDE:
To ensure that the customer service team operates effectively and efficiently and that the sales and profitability targets are achieved.
To drive team performance through effective and regular performance management and coaching.
Manage, develop, and support the customer service team within a designated area to implement relevant marketing and sales plan.
Ensure optimum customer segmentation for the region.
Ensure compliance with local legislative frameworks and/or rules. Ensures warehouse processes are maintained and managed to limit financial risks, including goods returns, credit, receiving & dispatch processes.
Ensures administration and operation of the organization's warehouses, including processing, packaging and storage of supplies, materials and equipment functions satisfactory.
Oversees receipt, storage and shipment of materials and related reporting in accordance with established procedures.
Ensures the effectiveness of operating procedures, space utilization and maintenance and protection of facilities and equipment.
Prepare and manage staff schedules
Be responsible for customer service messaging to our customers
Continue aftermarket support for customers and dealers
Increase revenue through excellent customer service
POSITION REQUIREMENTS
E
ducation / Experience
Bachelor’s Degree in a business or engineering discipline or equivalent experience
8 – 10 years of experience
Competencies
Strong customer service focus
Ability to effectively lead or influence others without direct reporting relationships
Ability to create a long-term business development plan
Knowledge of the relevant industry
Ability to work as part of an integrated, broad team
Flexible, self-motivated with demonstrated initiative
Ability to develop knowledge of customer business processes
Excellent customer relations and active listening skills
Highly developed time management and organizational skills
Highly developed interpersonal skills
Computer Literacy
Excellent written and verbal communication skills
BENEFITS
Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.
How to Apply
For immediate consideration, please apply online at http://www.sandvik.com/careers
/ for the CSR and Operations Manager
position Req. ID # R0051474 #LI-Remote
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Deadline:
Not set
Job-ID:
R0051474
Company info
Sandvik Process Systems
Website : https://www.home.sandvik/en/